Implementation Consultant - Revenue Cycle
Remote (designated states)
Department: Professional Services
This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX, VA.
We are currently seeking an exceptional Implementation Consultant - Revenue Cycle to join our team and support our clients. This role is fully remote anywhere in the U.S.
The Implementation Consultant will manage the revenue cycle implementation process for an assigned client list, working directly with clients to identify, prioritize and manage strategic needs for an efficient and effective implementation.
Duties and Responsibilities
- Oversee, coordinate, and manage all aspects of the implementation as it relates to the revenue cycle for new and existing clients.
- Configure the Raintree application utilizing best practices for the latest features and functionality in the system for a given client.
- Serve as a direct point of customer contact during the implementation.
- Train the client through key product learning milestones for effective application usage.
- Proactively and independently manage client escalations.
- Assist in the review of client processes and the development of new workflow plans.
- Communicate progress updates weekly or as agreed upon with the client.
- Ensure implementation milestones are met on time.
- Coordinate data conversion, interface, and other timelines and expectations.
- Follow project plans and manage scope and timeline, escalating to project managers as needed.
- Hand off to Client Support when the client has successfully completed the process.
- Support sales team in hand-off of new clients.
- Assure overall client satisfaction.
- Perform other duties as needed and directed by project managers.
Position Proficiencies and Requirements
- Must have experience in at least 2 of the following areas: Product/Project Management, Training, Medical Software, Implementations.
- A Bachelor's Degree in business or related field.
- Experience in Revenue Cycle including claims generation, processing and/or collection is preferred.
- Web-based Training or Classroom Training/Coaching experience is a plus.
- Knowledge of medical computerized billing and scheduling software systems preferred.
- Experience with EMR/EHR systems/implementations preferred.
- Work experience in a medical office environment, customer service, IT, or support desk is a plus.
- Strong working knowledge of MS Windows, MS Office, or Google Workspace.
Competencies to Drive Success
- Ability to lead a client successfully through technical processes.
- Ability to manage and fulfill client expectations.
- Excellent written and oral communications skills.
- Excellent communication and organizational skills with a customer service focus.
- Ability to prioritize effectively and handle shifting priorities professionally.
- Personal track record of being thorough, courteous and responsive in customer service.
- Ability to communicate with various business contacts in a professional and courteous manner.
- Self-starter, with the ability to organize work for maximum efficiency.
Our Perks
- Remote Work/Work From Home
- Paid Time Off/11 Paid Holidays/Year-End Holiday Break
- Health, Dental, Vision, HSA/FSA
- 401K with Company Match
- Disability & Life Insurance
- Employee Assistance Program
- Paid Parental Leave
About Raintree Systems
Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings.
Our Core Values
We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible
We love to Solve Problems - We are Committed to Greatness - We are High Performance Team
Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Protect yourself from recruitment fraud: Raintree will never ask for financial information of any kind or for any payment during the job application process. We will never ask for personal information during the interview process such as passport number, bank account number, or social security number and will never ask you to receive and ship packages or goods. Our recruitment process takes place via zoom or in person. Any emails from Raintree recruiters will come from an @raintreeinc.com email address.
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