ADP is hiring a Sr. Reporting Implementation Consultant - Custom Report Writer.
Do you thrive in a results-driven and dynamic atmosphere where client success, achievement, collaboration, and agility are recognized and highly valued? Do you have a passion for out-of-the-box thinking and a commitment to making sure clients get the most for their investments? Are you looking for an inclusive environment with a culture of collaboration and belonging?
Well, this may be the role for you. Ready to make your mark? As a Sr. Custom Reporting / Report Writing Implementation Consultant, you will carry the ADP relationship forward after a sale and enable the first interaction between ADP's largest clients and our industry-leading payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success. Once ADP services are delivered, your efforts will have a direct impact on the day-to-day lives of your clients' employees – from paychecks to health benefits and beyond.
Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, reporting requirements, and business processes; and guide clients towards the best ADP solution. You will use your deep knowledge of Human Capital Management to design and build complex solutions for our enterprise client base, including the Fortune 500.
To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.
Ready to #MakeYourMark? Apply now!
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
- Onboard Clients: You'll create exceptional onboarding experiences for each product or service implementation. You'll help clients develop the skills and confidence to use our products with ease through your expertise and relationship-building.
- Implement ADP Technologies: You will analyze existing systems, reporting requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
- Partner Internally: You will collaborate with ADP associates in sales and customer service and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
- Multi-Task & Communicate: You will work on multiple time-sensitive projects and follow-up items simultaneously. You will share essential information with clients and the teams you work with at ADP.
- Problem Solve: You will find the best solution for the client based on requirements and troubleshoot issues that arise during the implementation.
Required Qualifications
- You have at least 3 years of experience working in a client service/ Business Analyst environment.
- You have at least 1 year of business consulting experience.
- Available to work overtime hours during peak seasons.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
BONUS POINTS FOR THESE: Preferred Qualifications
- Proven ability to maintain focus and work effectively with multiple demands.
- Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks.
- Strong client relationship skills including the ability to influence client and guide the client to the best solution to help resolve their client needs.
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
- Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level.
- Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations.
- Proficient in the latest web technologies and working knowledge of various operating systems.
- Excellent analytical skills and time management skills.
- Excellent communication skills both verbal and written.
- Proficient using Microsoft Office.
- Proficient with ADP-R, SQL, Data Mover, Import Utility, relational tables, and payroll processing.
- Proficient in Excel, MS Access, text editors, and database skills.
- Experience configuring 3rd party vendor integrations and report writing.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: - Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being: We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward: Company-paid time off for volunteering for causes you care about.
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What are you waiting for? Apply today!
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click here to learn more about ADP’s culture and our full set of values.
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