Rutgers University Foundation and the Rutgers Athletics Development (R Fund) seek an enthusiastic, collaborative, and resourceful sales, service, and ticket operations professional to serve as its Director of Premium. This role will provide leadership and support in the planning, execution, and growth of premium seating across multiple sports.
This role will report to the Senior Director of Athletic Development and will work collaboratively with members of the Rutgers University Foundation and Rutgers University Athletics staff to help create and strategize premium ticketing initiatives as well as assist with communication plans to increase revenue, participation, and commitments from one of the most loyal fan bases in college athletics. This role will be responsible for premium ticket operations and season ticket holder/donor communications.
Key Support Areas
- Premium Ticketing – New Memberships & Retention
- Ticket Operations
- Season ticket holder/Donor Communications
- Liaison to the Ticket Office
- Reporting and Forecasting
Essential Functions
- Help manage R Fund premium seating areas including but not limited to Provident Bank Stadium Club, Courtside and Matside Seating, and Men’s Basketball Hospitality
- Help lead the sale and retention of premium seating across multiple sports
- Work with leadership to define and execute premium sales strategies, identify opportunities for growth, present solutions, and implement initiatives
- Lead communication and collaboration efforts with internal and external stakeholders
- Lead all ticket operations functions including buying on tickets, mobile delivery, inventory management, etc.
- Act as an R Fund liaison for the ticket operations and ticket sales team
- Collaborate with team members to develop and maintain high professional standards and procedures for the execution of events
- Work within the RUF prospect management and tracking system, following all protocols
- Other duties as assigned
Skills and Abilities
Consistency
- Fulfill all ticket operations requirements
- Perform all sales, service, and retention functions
- Meet and exceed all targeted revenue metrics
- Successfully execute, devise, and implement all sales strategies and ticket holder communication
Contributions
- Sustain a strong working relationship with deans, chairs, directors, and faculty members of assigned unit(s), including SAMCO and Ticketing
- Work collaboratively with other unit leaders
Competencies
- Demonstrate an ability to operate autonomously
- Demonstrate an ability to lead multiple projects, sub-unit(s) or a team
- Demonstrate an ability to identify new prospects
- Demonstrate strong relationship building ability
- Demonstrate strong communication and interpersonal skills
Leadership
- Demonstrate ability to successfully manage and lead a team (and/or staff volunteers) in a way that maximizes the potential of each team member
Required Qualifications
- Bachelor's degree or an equivalent combination of education and/or experience and minimum 4-6 years of experience in ticket sales, service, and/or ticket operations.
- Strong knowledge of ticketing systems. Paciolan and PACFund knowledge is a plus.
- Experience building and executing strategic plans
- Strong interpersonal abilities with excellent communication skills
- Ability to multi-task, strong organizational skills, and attention to detail
- Proactive, self-starter who can excel in a fast-paced, highly demanding, and fluid environment
- Possess a positive, team-orientated attitude and competitive desire
- Salesforce/Affinaquest knowledge a plus
Mental Demands
Clarity of focus while juggling complex projects or deadlines.
Workplace Arrangements
This is classified as an office-centric hybrid position. Colleagues working under an office-centric hybrid arrangement have a primary workstation in a university or foundation location and are in the office between three and five days a week. The frequency with which they are present in the office depends on their role and function and the interdependency of other functions.
Working Conditions
Will work evenings, weekends, holidays, or odd hours to meet resource-raising commitments. Typical working conditions with an absence of disagreeable elements. This position requires some early mornings and late evenings to accommodate meetings, travel, events, and external constituents’ schedules. Must be willing to travel.
Benefits
- Office-centric hybrid work schedule
- Comprehensive medical
- Comprehensive no cost dental, and no cost vision insurance for employee and dependents
- 403(b) plan with matching employer contribution
- Accrual of three weeks of annual vacation time, in addition to accrual of five wellness days each year
- Nine holidays, as well as four floating holidays
- Parental leave
- Significant tuition reductions
- Professional development is highly valued at the Rutgers University Foundation, where employees are encouraged to look across the organization to develop new skills and abilities for professional career progression
- $40 monthly cell phone reimbursement
Equal Employment Opportunity
It is Foundation policy to provide equal employment opportunity to all its employees and applicants. The Foundation prohibits discrimination against any employee or applicant for employment because of race, color, religion, creed, age, sex, national origin, ancestry, marital status, familial status, disability, sexual orientation, gender identity, gender expression, veteran status, genetic information, and any other characteristics protected by applicable state, federal and/or local laws. Equal employment opportunity applies to hiring, placement, transfer, promotion, demotion, recruitment, advertising or solicitation for employment, treatment during employment, rates of pay or other forms of compensation, selection for training, layoff or termination.
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