QSI is seeking a Management Analyst - I to support our Government Client in Portsmouth, NH. The successful candidate must possess an active SECRET Clearance. The Management Analyst - I will support the Government staff and prepare letters, reports, and specialized correspondence. S/he will be primarily assigned to the National Visa Center (NVC) and/or the Kentucky Consular Center (KCC) and possibly other VO offices. A Government manager will provide day-to-day oversight and direction.
Location: Portsmouth, NH
Level/Salary Range: $60K
HR Contact: Subrina Miles
Job Category: Non-Exempt
Security Clearance Required: Secret
Position Type: Full-time
Qualifications:
- Knowledge of quality assurance/control methods, principles, and practices, including statistical analysis and sampling techniques, developing processes and procedures, and/or contract oversight and monitoring functions.
- Demonstrated experience with operational applications to test and inspect a product or to provide guidance, control, and processing logic in an integrated system.
- Demonstrated ability to ensure consistent quality of production by developing and enforcing good quality monitoring systems; validating processes; providing documentation; managing staff.
- Ability to achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, incentive, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
- (Preferred) knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. visa.
- Communicate effectively and confidently with high-level executives.
- Superior organizational skills and work ethic.
- Effectively and politely interface with public.
- Excellent customer service, written and oral communications skills.
- Ability to interpret and apply complex regulatory material.
- Ability to work independently and/or as a member of the team to effectively interact with personnel at all levels.
Anticipated Duties/Tasks:
- Identify and document contracting issues and develop contract improvement initiatives.
- Collaborate with the primary contractor and GTM in the development, implementation and oversight of centralized contract tracking and reporting on all quality assurance activities and findings.
- Assist the government with identifying actual and potential conflicts in contract requirements and provide recommendations for remedy.
- Participate in relevant management meetings and workgroups to support objectives.
- Coordinate ongoing internal primary contractor contract evaluations.
- Conduct quality assurance assessments via on-site and desk review processes.
- Provide input to risk assessment methodologies and oversee the risk assessment process.
- Assist with establishing Technical Monitoring Plans (TMP), performs monitoring, and tracks the progress of corrections/issue resolution.
- Provide support and technical assistance to the COR, GTMs and other USG staff with the primary contractor related contracting and procurement responsibilities.
- Report on the primary contractor contract information and contract lifecycle activities.
- Assist with maintenance of contract COR Working files on the NVC and KCC shared network drive and other assigned functions to assist the COR, A/COR and GTMs.
- Assist with establishing methodologies to track incoming work and throughput and prepare briefing material to show any changes in inputs and outputs.
- Assist with implementation and maintenance of incentive/disincentive program with prime labor contractor.
The Contractor shall conduct management activities, including, but not limited to the following:
- Assist with the preparation of contract modification requests.
- Assist COR, A/COR and GTMs with contract guidance.
- Assist with maintenance of contract files.
- Support the COR, A/COR and GTMs performing quality assurance surveillance functions and provide advice, recommendations, and documentation.
- Assist with contract close outs.
- Assist with financial audits, compliance reviews, and related activities.
- Assist with training contractor staff on oversight procedures and transfer responsibilities, when and if required, to the government staff.
- Escalate issues and/or contract violations to USG staff quickly and accurately.
- Assist the USG with Contractor Performance Assessment Reports (CPARs) evaluations.
Education / Experience Required:
- Bachelor’s Degree (advanced degree preferred), and/or;
- Two (2) years of experience monitoring federal government contracts or direct knowledge and understanding of consular contracts, regulations.
- Two (2) years of written and oral communications in an office environment, including;
- Proficient utilizing a variety of office software, specifically: MS Word, MS PowerPoint, MS SharePoint, MS Excel, and MS Outlook.
To apply, send your resume to HR@qualitysupport.com. Please include the position title in the subject line.
Quality Support, Inc. is an Equal Opportunity / Affirmative Action employer.
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