Overview: Completes all core operational activities within Commercial Lending Quality Control team, while ensuring adherence to Department procedures, Corporate policies, Compliance, Audit and legal requirements.
Primary Responsibilities: - Complete complex level review, analysis and interpretation of legal Bank documentation over all disciplines.
- Respond to or initiate complex, non-standardized requests to internal business partners.
- Respond to and/or resolve mid to high-level escalations and special requests across all disciplines. Research and provide follow-up to escalated issues.
- Interact with vendors.
- Assist with cross-training of basic and mid-level core disciplines.
- Provide shadowing and coaching to team associates under guidance and supervision of management.
- Complete cross-training in all disciplines/functions of team and serve as back up for multiple team functions as required.
- Utilize and challenge mid to high level internal procedures across the Department. Create and modify Departmental procedures as needed.
- Utilize multiple Bank systems and applications.
- Serve as back-up to Group Leader under management supervision.
- Run and create business reports.
- Interact with internal and external business partners and management.
- Assist with management requests providing support for Department audits as requested.
- Work with Compliance and Risk on various initiatives.
- Onboard and/or train and coach newly hired Associates.
- Participate in projects related to responsibilities.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Education and Experience Required: Associates’ degree and a minimum of 2 years’ related work experience, or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience, including a minimum of 2 years’ related work experience.
Education and Experience Preferred: Bachelor’s degree.
Minimum of 3 years’ experience within quality assurance or quality control.
Minimum of 3 years’ experience reviewing legal or loan documentation.
Work Location: This position is hybrid, with available office locations reporting to M&T Center in Buffalo, NY, Bridgeport Center in Bridgeport, CT or Williston Operations Center in Williston, VT.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.94 - $34.91 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location: Buffalo, New York, United States of America.
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