Do you have 5+ years of dental office administrative experience with an emphasis on Insurance Billing, Collections, and Revenue Cycle Management? We are seeking an experienced Insurance Billing/Collections Specialist lead from a dental office to join our support team in Dallas, TX.
This position will require phone contact with insurance company representatives and dental practices.
Specific Job Skills and Responsibilities
- Must have knowledge of Insurance Billing, Collections, and Revenue Cycle Management in a dental office
- Employ measures to expedite claim adjudication by resolving issues that may delay processing
- Expert knowledge of outgoing and incoming insurance processes and insurance follow-up
- Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and works cooperatively and jointly to provide quality seamless customer service
- Follow up with insurance carriers on special insurance billings and claims
- Knowledge of CDT coding and terminology is a plus
- Must be detail-oriented, organized, and work with little supervision
- Knowledge of dental/medical industry and insurance plans
- Ability to read and write in a clear and concise manner
- Ability to multi-task effectively under stress, prioritize and meet deadlines with strong attention paid to detail of work produced
- Pleasant and professional phone etiquette
- Must have knowledge of computer programs and operations (Word, Excel, PowerPoint, Outlook)
- Knowledge and experience working with public and private insurance companies
- Ability to maintain client and patient confidentiality
- Open Dental knowledge is a plus
Essential Functions and Lead Responsibilities:
- Mentors guide and provide oversight assistance to the team.
- Identifying areas where technical solutions would improve business performance.
- Identify team members' strengths and opportunities and report findings to supervisors
- Coach others on how to navigate through systems to find information needed for calls
- Training and development of team members to ensure Pearl Streets policy and protocol are being followed.
- Identify trends and root causes related to inaccurate insurance billing, and report to the manager while resolving account errors.
Competency, Skills, and Abilities:
- Decision Making
- Strong analytical and problem-solving skills with attention to detail
- Excellent customer service skills
- Ability to prioritize and manage multiple projects
- Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction
Education and/or Experience
- Associates or Bachelor's degree;
- Or two-five years related experience or equivalent combination of education and experience in the dental insurance billing processing environment.
- Dental experience is required
In addition to full medical, dental, and vision we provide life insurance, paid vacation, standard holidays, and 401K.
About Pearl Street
Pearl Street is a small group of partner dentists with dental practices throughout Texas. We are working to empower the dentists in our group with the best tools for their practice. Additionally, we have a centralized business team that handles many of the non-clinical services, including Human Resources, Operations, Billing, Training, Finance & Bookkeeping, Credentialing, Facilities Support, IT, and Marketing.
Pearl Street is reimagining group dentistry and preserving the private practice! We are bringing a fresh perspective and providing exceptional dental care. We are passionate about creating extraordinary experiences for our dental providers, our loyal team members, and our patients.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Dental: 5 years (Preferred)
- Dental RCM: 5 years (Preferred)
Work Location: In person
