THIS IS A REMOTE WORK FROM HOME POSITION:
Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI, and hosted voice services to the business community. Vyve serves areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.
The Commercial Provisioning Specialist will be responsible for providing moderate to advanced technical support to the Sales Teams, Sales Support, Field Technicians, and customers who are having problems using/installing/troubleshooting the analogue or hosted phone products, seeing the technical support process through to resolution. This person also has the ability to take on complex issues.
The duties and responsibilities include the following:
- Work as an integral part of a team to overcome complex issues.
- Prepare and maintain customer LNP (port) orders.
- Handle moderately difficult escalated Phone Number Porting inquiries and provide support to internal and external customers when needed.
- Reach out to customers directly for clarification and troubleshooting.
- Help design and implement Hosted Networks.
- Assist with DID inventory and management.
- Identify areas for improvement and report suggestions to senior management.
- Proactively handle LNP upkeep functions.
- Work with senior staff to identify and correct deviations from accepted practices.
- Comfortable working cross-functionally with teams.
- Troubleshoot non-management issues and provide guidance to less experienced Commercial LNPs.
- Responsible for moderate to advanced strategic implementation of hosted networks and phones.
- Coordinate local number porting projects.
Requirements:
- Excellent written and verbal communication skills.
- Ability to multitask and thrive in a fast-paced environment.
- Minimum of 1 - 4 years of related experience.
- Knowledge of Local Number Portability (LNP) processes.
- Knowledge of Hosted Design required.
- Knowledge of Wi-Fi and wired internet networks required.
- Understanding of telephone provisioning processes/systems.
- Knowledge of billing systems and report management required (GLDS preferred).
- Strong computer skills including solid working knowledge of Windows-based applications.
- Outstanding problem-solving, troubleshooting, and communication skills.
- Knowledge of IT products including ticketing systems.
- Strong time management skills.
- Knowledge of/experience with hosted rack management.
WE PROUDLY OFFER:
- A friendly and fun work environment.
- Communication and training.
- Great benefits package.
- Employees that live in our markets are eligible for courtesy cable including free or reduced-priced video, internet AND voice services.
- A culture that encourages growth.
Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
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