Job Summary: The
Executive Director, Operations has operational oversight of key functional areas at
Wellstar Cobb Hospital and Vinnings Health Park. The individual in this role is responsible for planning, directing, and coordinating initiatives around operational efficiencies, including quality, patient safety, consumer satisfaction, resource and financial management. This Executive Director has responsibility for clinical services outside inpatient acute care nursing as well as non-clinical services and/or hospital outpatient divisions (HODs) to include
Perioperative and Cardiovascular Service Lines. This individual will partner with others to ensure a high quality, safe continuum of care for Wellstar Patients. In addition, he/she will partner with Service Line leader(s) to support the designated business. In this role, the incumbent is expected to create and maintain strong relationships with physicians, surgeons, advanced practitioners and vendors in support of the business strategy.
The Executive Director Operations must have a strong acumen for regulatory requirements and oversight. He/she will be responsible for national databases for each area of focus and competency of the national reporting database and applicable quality indicators tracked at Wellstar. He/she must be process improvement focused, not only in the clinical care operations, but also the final operations and lean or A3 methodologies. This leader will collaborate with other clinical and non-clinical support services to provide high quality, patient focused care.
This individual provides leadership and direction in the development and execution of strategies to manage hospital operations that are consistent with the hospital's culture, strategic business objectives, and continuous quality improvement. Employs a system perspective of emerging trends, issues, and technology in health care and possesses understanding of the hospital's mission and vision. The Executive Director Operations must be adept at working all levels in the organization to facilitate the support of short and long-term goals and objectives.
Core Responsibilities and Essential Functions: Operations
- a. Skilled in relationship development and collaboration across a matrix environment to establish standardization of care for the hospital operations.
- b. Demonstrates skillful leadership, coaching and mentoring of direct reports, timely and appropriate conflict resolution, high employee engagement, effective and timely communications, and timely decision making.
- c. Strong customer focus and operates with a positive can-do philosophy and be a person of the highest level of integrity.
- d. Develops long- and short-range goals and plans; program evaluation; and budget preparation and ensures the services and programs provided by the department achieve quality standards.
- e. Creative thinker who can think outside the box, generate multiple ideas and be open and receptive to the ideas and suggestions of others.
- f. Skilled in the complete range of strategic sourcing activities including analysis of spend, formulation and implementation of operational efficiencies.
- g. Builds on future business opportunities by utilizing well-executed strategic growth tactics.
Leadership
- a. Exhibits a leadership style which emphasizes personal accountability and visibility within the system and within the community.
- b. Effective and innovative business development expertise has the skill to lead a program developed in an organization committed to excellence.
- c. Ability to manage the financial and capital resources of the department/service groupings.
- d. Strong work ethic and the ability to convert ambiguity to solid direction, flexibility and adaptability in dealing with changing priorities.
- e. Coach and mentor to others.
- f. Manages all areas of process improvement for a more efficient workplace utilizing Lean or other methodologies.
- g. Ensures strong alignment with the team and physicians in developing and implementing patient care initiatives.
- h. Seeks to understand the clinical and technology trends related to the delivery of healthcare services.
Finance and Business Results
- a. Tracking volume and assumptions for anticipated volume.
- b. Proactive planning for anticipated variances in volume (e.g. block times).
- c. Budget – budget assumptions (addition of surgeons and readiness for volume additions).
- d. Business planning: responsible for leading assumptions around expansion of perioperative services and cohorting (master facility planning and assumptions).
- e. Improving efficiency.
- f. Excellent communication skills – verbal, written, presentation (as well as listening) – representing the organization in both formal and informal settings.
- g. Sensitive to the political issues which might arise within the organization or the community in the form of resistance to change, and the ability to move the organization past that resistance.
- h. Commitment to an understanding of delivering high quality healthcare services with an unparalleled commitment to customer service as a necessary component for success.
- i. Ability to build a departmental and organizational culture which embraces compassion, accountability, respect and excellence to support achieving the goals of the organization.
- j. Strong sense of community.
Required Minimum Education: Bachelor's Degree Required and
Master's Degree Preferred
RN - Highly Preferred Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated.
Required Minimum Experience: Minimum 6 years in healthcare Required and
Minimum 5 years of leadership experience Required
Equivalent experience in large-scale project management in a healthcare setting will be considered. Required
Experience in non-clinical operations Preferred
Healthcare regulatory and accreditation compliance experience Preferred
Experience in clinical (non-nursing) operations Required
Required Minimum Skills: Budgeting, financial strongly preferred.
Performance management skills, financial acumen, strategic planning, communication skills, knowledge of industry standards, leadership and interpersonal skills;
analytical skills to solve technical problems as well as abstract reasoning to define course of actions when information may be vague or unclear management, clinical service management and materials management required.
