Prime Therapeutics Client Quality Manager - Remote Providence, Rhode Island Apply Now
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Job Posting Title
Client Quality Manager - Remote
Job Description
The Client Quality Manager ensures the successful development, implementation, execution, and management of quality initiatives, specifically those related to CMS Star and HEDIS measures for assigned health plan clients. This position is also responsible to be a subject matter expert (SME) in the assigned area of focus and serves as clinical liaison for assigned clients. The position requires collaborating cross-functionally with internal and external stakeholders to ensure departmental and client goals are met. The position entails meeting with clients regularly, including health plan leadership, to ensure effective execution of programs. It requires an understanding of the strategic impact of the program(s) for the company and knowledge of how the programs integrate with other clinical initiatives.
Responsibilities
- Serve as primary point of contact and subject matter expert on all quality matters pertaining to assigned clients and area of focus.
- Lead monthly client meetings, either by phone or in person, to review program reporting and progress, status of strategic plan implementation, and discuss other capabilities, tools, or products that could address issues.
- Build external client satisfaction by establishing strong client-facing relationships with health plan quality leaders and successfully implementing quality initiatives.
- Establish priorities and maintain positive client relationships.
- Respond to client's requests for information.
- Assess, investigate, and resolve difficult issues to achieve customer satisfaction.
- Responsible for oversight of all program reporting.
- Ensure standard and ad hoc reports are provided accurately and on time.
- Develop and track the appropriate metrics to monitor the quality and impact of the client's program.
- Provide overall project coordination for the contract's clinical and operational functions.
- Collaborate with key internal and external stakeholders, and external vendors, to ensure needs are understood, capabilities are aligned, and initiatives are on schedule and within budget.
- Develop strong relationships and contacts within the company that are supportive of the achievement of program goals.
- Work closely with teams to ensure consistent delivery of approved programs to their client.
- Revenue Generation - Work to ensure revenue goals and administrative expenses are managed.
- Lead the development of clinical program enhancements and better practices.
- Identify program improvement and upsell opportunities.
- Support other functions as requested throughout the program lifecycle including contracting, finance, outcomes, communications, and IT.
Minimum Qualifications
- Bachelor’s degree in business administration or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required.
- 5 years of work experience in managed care or Pharmacy Benefit Management, in client engagement, compliance/regulatory, project management, quality improvement and/or business analysis roles.
- Must be eligible to work in the United States without need for work visa or residency sponsorship.
Additional Qualifications
- Comfortable presenting to clients, at conferences, on webinars etc.; either by phone or in person.
- Proven ability to effectively distill complex information into clear and compelling presentations.
- Excellent interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport and collaborate effectively across departments, internally and externally.
- Demonstrated ability to identify and lead the implementation of opportunities for enhancements.
- Organization and prioritization skills, strong attention to detail, and the ability to simultaneously manage multiple projects, under pressure and strict timeframes, without compromising quality.
- Strong systems aptitude.
- Excellent client relationship management skills.
- Ability to work in a high stress environment and manage multiple complex responsibilities.
- Exceptional verbal and written communication skills.
- Ability to think through issues and recommend effective solutions.
- Excellent time-management and multi-tasking skills.
Minimum Physical Job Requirements
- Ability to travel up to 15% of time.
- Constantly required to sit, use hands to handle or feel, talk and hear.
- Frequently required to reach with hands and arms.
- Occasionally required to stand, walk and stoop, kneel, and crouch.
- Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Reporting Structure
- Reports to a Senior Director in the Quality Management department.
Potential pay for this position ranges from $94,700.00 - $151,300.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.
Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
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