Coronary Renal Denervation Clinical Specialist
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Locations: Jackson, Mississippi, United States of America
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: R12277
At Medtronic, you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Bring your clinical talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in clinical and sales support as we engineer the extraordinary and change lives.
POSITION DESCRIPTION:
Provide technical, educational, and sales support to assist the district in meeting assigned Coronary Renal Denervation (CRDN) sales and customer service objectives. CRDN seeks collaborative candidates who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. We look for candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice, and taking action. This position will be the customer's first line contact for the CRDN daily operations at assigned accounts.
** This position is a field-based and regional role. Must be able to travel up to 70% of the time within assigned territory(ies).**
POSITION RESPONSIBILITIES:
- Sales Support for two or more CRDN business units and will assist with the implementation of the sales strategy of the remaining CRDN business units.
- Support the regional CRDN sales strategy as set forth by the Area Sales Director; working with sales representatives and managers of all business units to achieve business plans.
- The DM and Area Sales Director may include primary responsibility for sales if no other sales representative is assigned to the business unit.
- Technical Support: Represents Medtronic during procedures and implants of products to provide troubleshooting and other technical assistance.
- Provides support with field clinical investigations in assigned institutions. Ensures completion of necessary documentation.
- Receives technical inquiries by telephone. Research solutions to questions or problems (e.g., product selection issues, technical questions about Medtronic CRDN products when appropriate, etc.)
- Educational Support: Educates and trains physicians, hospital personnel, and office staff on technical matters relating to our products and pacing through conducting and/or coordinating:
- One-on-one training sessions
- In-service education programs
- Seminars and/or outside symposiums
- Assist DM and in-house training department in educating/training new Clinical Specialists and sales representatives.
- Provide training and resources for hospital staff to enable them to conduct training for their personnel ("train the trainer").
- Sales Support: During/following cases:
- Complete necessary documentation and phone calls (customer service).
- Update sales representatives concerning cases. Immediately notifies representatives regarding issues or problems requiring follow-up.
- Serves as effective Medtronic representative to physicians and support staff regarding Medtronic products, service, and support.
- Manage inventories (consignment, trunk and district office, loaner products) and provides support with rotation and delivery to optimize customer service and efficiency.
- Conduct regular unsolicited calls to hospitals or clinics.
- Maintain current knowledge regarding CRDN, Medtronic programs, products and services and competitive products.
- Maintains open, effective communication with all district personnel, customers, and other Medtronic employees.
- Performs other related duties as assigned.
BASIC QUALIFICATIONS:
IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME
- High School Diploma and a minimum of 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science, or computing - OR-
- Associate degree and a minimum of 4 years of work experience in the healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science, or computing - OR-
- Bachelor’s Degree plus 2 years of experience.
DESIRED/ PREFERRED QUALIFICATIONS (optional):
- Relevant industry, healthcare, industry, marketing, or medical education experience considered where there is specific focus on awareness and education or medical project management.
- Expertise with Microsoft Outlook, Excel, Word and PowerPoint and system tracking.
- Strong project management skills and experience coordinating and executing marketing programs.
- Excellent interpersonal, written, and verbal communication skills.
- Excellent work ethic.
- Thorough working knowledge of medical terminology, medical procedures, and the medical device industry.
- Excellent customer service skills and problem resolution skills.
- Ability to effectively build and maintain positive relationships with peers and colleagues across organizational levels.
- MS Office; Word, Excel, Outlook.
PHYSICAL JOB REQUIREMENTS:
- Continuous verbal and written communication.
- Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level.
- Sitting, standing and/or walking for up to eight plus hours per day.
- Environmental exposures include eye protection, infectious disease and radiation.
- Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.
- Frequently required to use hands to finger, handle or feel objects, tools or controls.
- Ability to effectively use a mobile phone, PC, keyboard and mouse.
- Frequent bending/stooping, squatting and balance.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
- Ability to travel extensively with ease (approx. 10% of time).
- Must be able to drive approximately 80% of the time within assigned territory.
- Environmental exposure to infectious disease and radiation.
- Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. Clinical Specialists are periodically required to work weekends, evenings and nights. Clinical Specialists serve as a primary resource for scheduled and on-call assignments and as a backup to sales representatives during unassigned weekends, evenings and nights.
- Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees' lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD): $75,000.00 - $90,000.00. In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
At Medtronic, most positions are posted on our career site for 3-7 days.
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