Torrent Technologies seeks candidates for a Senior Underwriter opening based in Overland Park, Kalispell, or Remote.
Job Description
In this role, the Senior Underwriter will apply complex National Flood Insurance Program rules and regulations to individual flood insurance policies. Consistently apply Standard Operating Procedures to ensure regular positive performance.
What can you expect?
- In conjunction with and under the supervision of the Underwriting manager, reviews, analyzes and handles quotations, services existing book of business. Utilizes appropriate software to evaluate recommendations and determine policy approval and process all additional policy-related information.
- ANFI designation is preferred. If you don't have it already, you will be required to obtain your ANFI designation within the first 6 months of employment.
- In the first 30 days, you can expect to participate in a robust training program of classroom, on-the-job, and computer-based training depending on your underwriting and flood experience.
- Work an 8-hour shift between our hours of operation 7 am - 7 pm Monday - Friday. In this role, you can expect to service our clients and colleagues primarily via phone and chat; you must be comfortable conversing and working in a phone-based position while providing top-tier customer service.
- You will be joining a team of highly motivated and knowledgeable individuals ranging from senior to junior underwriters.
- Work in a desirable location on a campus with tons of employee amenities.
What is in it for you?
- A company with a solid brand and clear results to match.
- Culture of internal mobility, collaboration, and valued partnership with HR from the business.
- Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations.
- Competitive pay and full benefits package - starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution).
- Flexible work opportunities for work/life balance.
- Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan.
We will count on you to:
- Underwrite new submissions to ensure new policies are correct, per guidelines.
- Process endorsements, cancellations, and reinstatements, and handle billing issues and complete policy issuance.
- Review all underwriting information to include applications, photographs, elevation certificates, and third-party internet resources to correctly underwrite the policy.
- Provide customer service to agents, respond by phone support, online chat, and emails, and meet required production KPIs as defined by leadership.
- De-escalate difficult customers and bring situations to complete resolution.
- Demonstrate a clear understanding of time management techniques by working independently with moderate supervision and as a participating and contributing member of a team.
- Actively and consistently participate in and contribute to group activities to include daily huddles, team meetings, and training opportunities.
- Communicate in a concise, tactful, prompt, and effective manner both over the phone and by email.
- Maintain a positive working relationship with agents, customers, coworkers, and others.
What you need to have:
- 5+ years of Underwriting experience.
- 2+ years of Flood insurance experience is required.
- Strong organizational and time management skills along with the ability to work in a team environment.
- Strong interpersonal skills for interacting with team members and clients.
- Excellent written and verbal communication.
- Basic to intermediate technical knowledge of systems and procedures.
- Attention to detail.
- Basic computer knowledge and comfortable using the Microsoft suite, particularly Word, Excel, and Outlook.
What makes you stand out?
- Customer service experience.
- Time management skills along with the ability to work in a team environment.
- Strong interpersonal skills for interacting with team members and clients.
Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy, and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.
Torrent offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating the insurance enterprise of the future. If that's you, join us on our journey.
Torrent Technologies is the leading flood insurance administrator in the US. Its integrated suite of business software platforms along with customer-focused service and support solutions have revolutionized the flood insurance landscape. Torrent is recognized for our deep flood insurance expertise and advanced technology capabilities. We provide market-leading service and administration to Write Your Own (WYO) insurance companies and agents including direct access to both the National Flood Insurance Program (NFIP) and private insurance products.
Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com.
Applications are accepted on an ongoing basis.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
The applicable base salary range for this role is $50,000 - $60,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
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