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Warranty Claims Specialist
Full Time Clerical Dallas, TX, US
8 days ago Requisition ID: 2436520
Centricity is a wholly owned subsidiary of Bankers Financial Corporation (BFC) and has been a leader in service and protection for over 35 years. We create and deliver comprehensive and customized programs across a range of products including service contracts, warranties, and contact center solutions.
We walk the walk: Centricity provides modern solutions in relatively old-school industries. That means we’re open to finding new, exciting ways to do things. Our solutions are informed by respect for the day-to-day realities of growing a business.
We are obsessed with service: Everyone at Centricity is expected to deliver confident, patient customer service. No one is too important to take a support call. We recognize the importance of strengthening relationships at every touchpoint.
We’re problem solvers: In every part of our business, we address challenges. We embrace a highly consultative approach, giving every problem – big or small – the attention it deserves. We approach issues with enthusiasm, not frustration.
Core Values
Collaboration: working together is critical to achieving organizational goals.
Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.
Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.
Social Responsibility: we place charity and volunteer work at the core of our organization.
Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’
Job Summary:
We are seeking a detail-oriented and organized Warranty Claims Specialist to join our team. The ideal candidate will be responsible for processing and adjudicating warranty claims, ensuring accurate and timely responses, and providing excellent customer service. This role requires the ability to multitask, adapt to evolving procedures, and work in a dynamic environment. Bilingual skills are preferred but not required.
Key Responsibilities:
- Review, process, and adjudicate warranty claims according to company policies and procedures.
- Ensure claims are accurately documented and resolved in a timely manner.
- Communicate with customers, technicians, and vendors to gather necessary information for claim resolution.
- Monitor claim status and provide updates as needed.
- Collaborate with internal teams to resolve any discrepancies or issues.
- Maintain a strong understanding of warranty coverage, terms, and conditions.
- Adapt to changes in claim processes, product coverage, or company guidelines.
- Handle multiple claims simultaneously while maintaining attention to detail and accuracy.
- Provide exceptional customer service to internal and external stakeholders.
- Receive emails, chats, and inbound calls from service providers and/or customers pertaining to service related events.
- Perform back office functions such as processing claims, parts procurement, and replacement fulfillment.
- Ensure all files/claims are accurately documented and all relevant claim information captured as required.
- Research manufacturer service bulletins, industry publications, and service forums to validate requested product repairs.
- Perform other related duties as required.
Qualifications:
- High school diploma or equivalent required.
- Previous experience in warranty claim adjudication or a related field is preferred.
- Strong organizational and multitasking abilities.
- Ability to adapt to changing procedures and environments.
- Excellent communication skills, both verbal and written.
- Bilingual (Spanish preferred but not required).
- Proficiency in using computer systems and software for data entry and claim management.
- Strong problem-solving skills and attention to detail.
- Excellent interpersonal, written, and oral communication skills.
- Ability to work in a team-fostered environment.
- Ability to prioritize and organize work.
- Ability to adapt to a flexible schedule.
- 2 years of customer service within a high-volume call center environment is preferred.
- Microsoft Office Suite proficiency.
- Position Type: Full-time (10 am to 7 pm CST)
The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.
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