Omni Hotels - Full Time Loss Prevention Officer - Providence, Rhode Island
The Omni Providence is a landmark hotel in Rhode Island, located in the exciting city of Providence and attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, and Providence Place Mall. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and our diverse staff comes from many different countries, providing a fantastic atmosphere for professional and personal development. Although we offer a complete benefits package for all full-time associates, our greatest benefit is the opportunity for growth.
Job Description
This position ensures that all hotel guests, associates, and hotel property are maintained in a safe and secure environment. Must be able to work weekends and a flexible schedule, including overnights.
Responsibilities
- Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
- Answer house calls to assist both guests and associates with respect to safety, security, and hotel operations.
- Initiate and follow-up with all investigations of crimes committed against property and persons.
- Assist sick/injured guests or associates, ensuring all documentation, reporting, and witness statements have been completed in a timely manner.
- Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
- Maintain accurate records while performing basic duties, including camera monitoring, shift activity log, codebook, and employee/guest interactions.
- Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
- Perform frequent bag checks for associates leaving the property.
- Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
- Maintain confidentiality when dealing with sensitive guest or associate issues.
- Assist supervisor or director in checking alarm systems, safety and fire alarm systems, and closely monitoring security of building doors, service areas, delivery areas, and grounds.
- Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
Qualifications
- Must be able to stand and walk for up to 4 hours per shift.
- Must be able to communicate effectively by telephone, email, radio, and reporting.
- Must have basic computer knowledge.
- Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
- First Aid/CPR Certification is preferred.
- Must be able to remain calm and professional during stressful situations.
- Must be able to work a flexible schedule, including day, evening, overnight shifts, weekends, and holidays.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job Locations: US-RI-Providence
Posted Date: 2 days ago (10/28/2024 1:52 PM)
Requisition ID: 2024-115930
Number of Openings: 2
Category: Loss Prevention
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