Responsibilities
Maintain customer service excellence, greeting and serving our customers in line with Branch Service Protocol expectations.
Manage customer queries, issues, feedback and complaints with appropriate advice and in line with SLA expectations of Branch Service Protocol, Customer complaints and other process SLAs as applicable.
Adopt a needs-based approach to provide recommended solutions/referral for retail banking and general insurance products to meet customer's financial needs.
Working closely with other members of the Wealth Management team, such as investment, insurance, and treasury specialists to provide holistic solutions to our onshore banking premier clients.
Provide premier clients with regular market updates, endeavouring to understand our clients’ financial needs and recommending appropriate wealth management products accordingly.
Provide financial planning and advisory services aligning to clients’ needs and investment profile.
Embarking on proactive relationship management to strengthen and deepen relationship with existing customers, hence building a strong foundation for customer growth.
Ensure coverage of all relationships through client’s engagement, risk profiling and financial planning.
Understand customers’ banking and financial needs and recommend suitable solutions to meet these needs.
Demonstrate strong ability to self-source and develop new business by actively prospecting for new clients and referrals, and leveraging your existing network to generate New to Bank leads.
Fulfilling clients' needs while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Deals with most problems independently and has some latitude to solve complex problems.
Compliance, Risk & Control
Ensure that KYC/AML and other compliance norms are strictly adhered to.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding the bank, its clients and assets by driving compliance with applicable laws, rules & regulations adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Customers / Stakeholders
Take ownership for the customer’s purpose of visit to HSBC and deliver an effective solution.
Maintain the highest standard of excellence in client service in line with Branch Service Protocol expectations.
Meet SLAs for all processes where applicable.
Improve customer experience by collating customer feedback, identifying deficiencies in any area.
Enhance competitiveness of products and services to relevant product teams by giving suggestions and feedback.
Business Processes
Ensure that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines.
Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimize loss.
Requirements
- The successful candidate has strong academic qualifications and over 3 years of work experience in Wealth Management with a proven track record of managing offshore clients’ portfolio (Premier banking).
- Strong understanding of financial markets and investment products.
- Strong interpersonal relationship skills to be able to work individually as well as to collaborate with stakeholders to meet the needs of these clients.
- Highly driven and possess the ability to succeed within a challenging environment.
- Outgoing disposition, well-equipped with good communication and interpersonal skills.
- Down to earth and resilient individual with an entrepreneurial and collaborative mindset who is able to work independently and in a strong team environment.
- Highly driven to excel and be able to thrive within a challenging environment by effectively recognizing customers' personal banking and wealth management needs.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role.
HSBC Group reserves its position regarding any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.
For more information about the enhanced vetting for this role, please contact the recruiter for this role. To be considered for this role, the relevant rights to work in Singapore is required.
You’ll achieve more when you join HSBC. hsbc/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited. 5k2024RMSG Job ID 0000KCIY
#J-18808-Ljbffr
