About the job
The Role: My Client is a leading multinational Insurance Firm, and we are looking for a Process Improvement and Project Manager to join the team in Singapore.
Responsibilities:
- Lead and support the strategic review and continuous improvement of the cross-cutting and transversal process to enhance efficiency, reduce turnaround times, and improve customer satisfaction.
- Implement innovative solutions and technologies to streamline the end-to-end communication in-/out bound processes across Operations, Claims, and Distribution Channels.
- Work closely with relevant business pillar owners, Technology, and customer service teams to ensure the successful implementation of process improvements, fostering a culture of excellence and customer-first thinking.
- Conduct detailed process discovery analysis, including journey mapping, to identify improvement opportunities and develop solutions that optimize performance metrics such as straight-through processing (STP), turnaround time, efficiency, and effectiveness.
- Measure and analyze operations efficiencies and effectiveness metrics.
You must:
- A bachelor's degree holder
- At least 8+ years of experience in Operations and Project management in the insurance industry
- Proven track record and experience in Project management and Agile
- Excellent analytical skills
- Excellent verbal and written communication
- Strong skillset of project management practices (PMP, Prince2 is a plus)
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.
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