Microsoft Corporation - Senior Finance Manager - Las Colinas, Texas
Microsoft Customer Experience & Success (CE&S) is a worldwide team of reactive and proactive Support specialists who live and work across 191 countries, supporting 46 different languages engaging in customer and partner interactions to drive digital transformation. The CE&S Support Finance Team acts as a sparring partner for Microsoft Worldwide (WW) Support business, a multiple billion dollar unit.
We are looking for an experienced professional who can partner with business leaders in the Go-To-Market (GTM) transformation and Modernization of Support offerings in line with Cloud consumption expansion. Someone who can proactively partner with the business and be the intersection of our Cloud and Unified businesses, developing analytics and providing recommendations on how to accelerate our Customer’s Journey in Modern Work and especially the accelerated CoPilot growth aspiration.
This is a prominent position requiring partnership with key stakeholders: Senior business leaders in CE&S and Engineering Groups, as well as key Finance stakeholders across Microsoft.
Responsibilities
- Provide clarity, guidance, and business strategy to our customer support business ($6B+ in FY25).
- Partner with the business for the GTM strategy of upcoming product offerings.
- Engage in business planning to ensure that new product offerings increase revenue, expand margin, and improve customer experience over the longer-term.
- Report to the Support Offerings Strategy Finance Lead and contribute to making critical decisions to drive business impact and help influence strategic transformation.
- Guide the support offering Subject Matter Experts (SMEs) to structure the portfolio of offerings through an economic lens.
- Build robust financial models and decision support frameworks to optimize the offerings portfolio, drive topline revenue growth and profitability.
- Work with the offerings team to drive changes to product to meet needs of customers and help increase conversion, retention and penetration of the Microsoft Account List.
- Partner with margin experts to assess the impact of the support offerings portfolio on the Enterprise Support Profit and Loss (P&L).
- Drive planning, measure and analyze against Key Performance Indicators (KPIs) in line with the offering strategy.
Qualifications
Required/Minimum Qualifications
Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field.
Preferred Qualifications:
- Experience in project management, financial analysis, strategic or relationship management role.
- Demonstrated ability to collaborate across teams to achieve results.
Financial Analysis IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year, with variations in specific locations such as the San Francisco Bay area and New York City metropolitan area.
Microsoft will accept applications for the role until November 1, 2024. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.
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