WPM is looking for a professional, friendly and energetic individual, with sales and customer service experience to join our leasing team at Towson Town Place, located in the Towson area of Baltimore County. In this position, you will be responsible for maintaining a strong customer service/satisfaction policy. Leasing and Entrata experience is preferred. Qualified candidates will be organized and detail-oriented. Previous experience in leasing and customer service is preferred.
Hourly rate starting at $18.00/hr. based on experience, with commission and bonus opportunity.
In this role, your essential functions will include:
- Tracking all phone and walk-in traffic by recording it into the system daily; prepare weekly traffic reports.
- Assist applicants with application process and gather the supporting documentation.
- Maintain marketing materials.
- Manage vacancies by maintaining vacancy report daily, performing all checklist items to prepare vacant unit for move-in.
- Ensuring vacant apartments are ready for move-in by performing minor cleaning of fixtures, floors, windows, etc.
- Promote resident retention through completion of tasks in Resident Retention Plan; Planning, assisting with, and participating in community events for the residents.
- Visit competitor properties quarterly to stay informed of competitor specials.
- Assist Management in establishing, promoting, and maintaining positive relations with the residents and with everyday operations of the property.
- Provide prospects, residents and vendors with assistance in scheduling building tours, maintenance, communicating building procedures and supplying general building information.
- Coordinate, market and participate in resident outreach and marketing events.
- Provide support to Property Manager and Assistant Property Manager by producing, modifying and/or distributing various forms, spreadsheets, manuals, information packages, etc.
- Process correspondence with residents, contractors and other third parties for Property Management staff.
- Maintain and update insurance certificate files for all residents.
- Assist in electronic/hard copy filing systems for all residents, invoices, purchase orders, vendors, and other files.
- Contribute toward operational needs by helping to provide phone coverage and administrative support related to maintaining property management operations.
- Perform other duties as assigned.
Required Knowledge, Skills, and Abilities:
- Ability to present a positive professional image in appearance, demeanor, and dress.
- Ability to operate PC and learn new software.
- Ability to communicate effectively.
- Ability to work flexible hours as business needs dictate.
- Must possess a valid driver’s license and vehicle.
- Requires weekend work and occasional evenings.
- Strong attention to detail.
- Commitment to excellence.
- Ability to successfully multitask in a fast-paced environment.
Education and Experience:
- High School Diploma or equivalent.
- Prior leasing and/or sales experience preferred.
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