Customer Service Case Analyst (Remote)

Companalyst • Remote (MI, United States) • $200k - $250k / year • 3w ago

About the Role

Location: Remote - Michigan residents

Are you good at communicating with people and have a knack for handling the details? Would you like to work a Monday-through-Friday schedule from the comfort of your home? This could be a great opportunity for you!

As a remote Customer Service Case Analyst in Morley's reacquired vehicle management (RVM) group, you'll review cases to develop a timeline and full summary of the concerns and complaints regarding the vehicle. You'll use the information to come up with a recommendation on whether the vehicle should be bought back or if other options would be more appropriate.

While a background in banking, auto dealerships or accounting is helpful, it isn't necessary in order to be a great case analyst. We'll train you on everything you need to know.

What You'll Do

Reach out to auto dealerships
Use the auto manufacturer's systems to develop a timeline and full synopsis of vehicle concerns and complaints
Create a case assessment
Provide a recommendation to the case analyst team on whether a vehicle should be bought back or if other options are more appropriate to address the customer's complaint
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

What to Expect

Our Morley reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks, and has built the processes and relationships to make sure we can do this smoothly. It's a great group for growth, and is part of a company that offers strong health plans and financial benefits. We make sure you have the tools you need to be able to do your job right and stay connected with your team.

Skills for Success

Organizational skills
Strong attention to detail and communication skills
Excellent interpersonal skills
A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
Computer navigation skills including typing and Microsoft Office programs

Eligibility Requirements

High school diploma or equivalent
Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work shifts within the center's hours of operation:
- Monday to Friday (no weekends!)
- Primary shift: 8 a.m. - 5 p.m. Eastern time
- Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time

Nice to Have

College degree in a relevant field
Prior experience working in banking, accounting or an automotive dealership

Remote Work Requirements

Michigan resident
High-speed internet access at home that you are able to connect to via Ethernet or landline
Cellular phone
Secluded and distraction-free work environment

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program (earn a reward for getting your annual wellness checkup)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match
Flexible spending account
Life insurance
Short- and long-term disability insurance

About Morley

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.