COMPANY Summary
As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times – to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry’s top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization’s integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.
We believe the organization’s most “precious resources” are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients, and communities we serve.
Position Summary
This position will be relied upon to be the QA/QC “eyes and ears” of the field operations. This person must be willing to uncover operational successes and challenges and articulate these issues back to the Program team, with the goal of continually improving our company’s field operations. The Specialist will be called upon periodically to work with the Operations Manager in making presentations to internal program staff and external stakeholders, notably clients who are very interested in what the company is doing to uncover both successes and challenges with the company’s current programs. The successful candidate is curious, professional, self-motivated, and articulate in terms of conveying the actions we must take to continue to improve.
Essential Duties and Responsibilities
- Schedule and conduct on-site inspections to verify work completed by Trade Allies and internal staff meet client and corporate expectations/set quality standards.
- Assist with the creation of new QA policies and procedures as needed.
- Highly organized, and efficient with scheduling of visits including grouping of visits geographically given the challenges of operating in metro areas.
- Communicate findings/discrepancies to Managers that require additional follow-up.
- Assist in process improvements to ensure quality within and across programs.
- Daily travel to pre-scheduled appointments.
- Provide a professional appearance appropriate for a representative of the Company.
- Prepare weekly activity reports and track progress towards program goals.
- Data entry into tracking systems.
- Ensure the meeting of customer specifications and company quality standards.
- Complete special projects as assigned.
- Complete and maintain all required paperwork, records, documents, etc.
- Follow and comply with all safety and work rules and regulations.
Position Requirements
Education and Experience
- High School diploma or equivalent.
- One to three years of experience in basic wiring, lighting, HVAC, troubleshooting, and other technologies installed in residential, commercial and industrial facilities.
- Previous customer service experience.
Required Skills, Knowledge and Abilities
- Strong customer service and communication skills.
- Must be able to handle a wide work variety and work in a fast-paced environment.
- Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
- Ability to maintain and manage their own daily work schedule.
- Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
- Strong data entry skills in entering information in tracking systems/databases.
- Ability to communicate effectively, both verbally and in writing with customers, clients, and employees.
- Ability to analyze and interpret data and solve practical problems.
- Knowledge of mathematical concepts such as fractions, percentages, and ratios.
- Committed to diversity and inclusion.
- Reliable transportation.
Licenses & Certifications
Travel Requirements
- Willingness to travel up to 95%.
Pay Ranges: $35,000-$48,500+
Physical Demands and Work Environment
- Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls.
- Ability to lift up to 10 pounds.
- Noise Level is typically moderate.
- Employee could be exposed to fumes and/or airborne particles and risk of potential shock.
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer
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