Absolute Staffing & Consulting Solutions are looking for a Collections Representative to join our team of professionals in Chicago, IL. If the description below sounds like you, Apply Now!
Responsibilities Include:
- Use manual and automated dialing to contact delinquent account holders from across the country by telephone (averaging about 200 outbound calls a day).
- Request for payment of the outstanding balance in full or create alternative payment plans for the delinquent account holder if they cannot pay the outstanding balance in full.
- Process payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments.
- Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans.
- Navigate different client systems to locate customer accounts and document all collections activities.
Required Skills and Experience:
- 2-3 years of experience in a high volume, call center environment
- At least 1 year of previous consumer collections experience
- Proficient in the use of Microsoft Office (Word, PowerPoint and Excel)
- Professional and empathetic customer service and negotiation skills
- Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred
- Experience with CUBS (Columbia Ultimate Business Systems) is a plus!
Shift:
Work will be Monday-Friday from 7am-8pm (not scheduled for all hours) and every other Saturday/2 per month from 7am-1pm. *Specific schedule will be assigned after training.
Base Pay:
$18.50/hour for all representatives plus commission. Collectors start to earn a percentage of what they collect only after they hit a collections goal.
Why Work for Our Client?
- Low attrition- people love working here! Our average collections representative has been with the organization for over 3 years, with company-wide tenure being closer to 10 years.
- Focus on Diversity and Inclusion, with 50% of our employees being women and minorities, including senior leadership.
- Opportunities for advancement for Front-Line employees into Workforce Management, Collections or Operations Training or Management, Data Analysis, and more.
- Employee engagement and satisfaction is our top priority, and something we are focusing more on in 2023 – we have engagement activities including giveaways, contests, gift cards and more every single month.
- Compassionate and supportive leadership that wants to see all our employees succeed.
- Robust, structured training program of 4 to 6 weeks with industry leaders– no one gets left behind.
- Work From Home available for select roles, commission, other bonuses and more!
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