Position Summary: Responsible for overseeing employees and directing operations of the Hearing Center and other areas of the warehouse. Addresses personnel issues and oversees tasks performed by employees. Participates in Licensed Hearing Aid Dispenser duties. Responsible for understanding, teaching, and maintaining our culture, core values, and ethics. This is a full-time leadership position.
Job Duties/Essential Functions:
- INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
- MERCHANDISING & INVENTORY: Uses all information available to ensure efficiency and productivity (e.g., inventory levels, daily sales, receivings, hot sheets, etc.). Ensures consistency of Showtime Ready merchandising standards throughout location. Awareness and appropriate communication of out-of-stocks and potential D&D issues.
- MEMBER SERVICE: Ensures an exceptional member experience (e.g., clean parking lot, carts available and clean, greeted at door, etc.). Ensures the building is properly maintained throughout the entire day - fresh areas, front end, parking lot, clothing, produce, etc.
- ADMINISTRATION: Review schedules for department, verifying proper coverage and that it meets provided budget/planner. Understands P&L statement, researches and explains budget variances.
- MANAGING PERFORMANCE: Organizes and executes complex projects (hearing tests, hearing aid fittings, etc.). Delegates when necessary, takes charge when appropriate. Ensures employees understand why they are asked to do what they do.
- COMMUNICATION: Regularly shares information with employees via splinter meetings and one-on-one conversations. Successfully navigates difficult conversations with employees and members. Listens, expresses empathy, and adapts to get the point across.
- SELF-MANAGEMENT: Demonstrates sound judgement, taking a partner when necessary. Displays self-control and professional demeanor in the face of hostility or provocation.
- INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input.
- COMPLIANCE AND SAFETY: Executes thorough self-audits as required and communicates findings to AGM and GM. Takes measures to ensure employee and member safety.
- TRAINING & MENTORING: Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP). Provides mentoring and hands-on training that aligns with the HAAP curriculum.
- PERFORMANCE OVERSIGHT: Observes employee performance and paperwork to ensure that department procedures and standards are followed.
- BUDGET MANAGEMENT: Reviews department budget, financial statements, and submits insurance payment records.
- MARKETING: Performs off-site marketing to increase sales.
Experience, Skills, Education & Licenses/Certifications Required:
- Hearing Aid Dispenser or Audiologist License as required by state law.
- Costco Ear Impression Certification demonstrating a passing score on written and practical tests.
- Must be current on annual safety training within 30 days of hire.
Job Type: Full-time
Pay: $40.87 - $45.67 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Teaching: 1 year (Required)
License/Certification:
- Hearing Aid Specialist License for the state of Maine (Required)
- Audiologist License (Required)
Ability to Commute:
- Scarborough, ME 04074 (Required)
Ability to Relocate:
- Scarborough, ME 04074: Relocate before starting work (Required)
Work Location: In person
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