Security Clearance required:
Able to obtain Public Trust
Do you want to make a difference?
Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?
Come Join Our Team
Cognosante provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or “participants,” which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
What is the position?
Field Consultants travel throughout their state and/or region, as directed, and approved by MC&FP, to support events that increase awareness of military community services, collaborate with existing family support resources, identify recommendations to address service gaps, and form relationships with community service providers, military services, and regional and local representatives. Field consultants will support Service members and families from all Components with special emphasis on those who are geographically isolated from installation support.
What will I get to do?
Specific responsibilities of this position include, but are not limited to:
- Travel throughout assigned region, as directed, and approved by MC&FP
- Provide Service members and families with information and referrals and support for events to increase awareness of military community services including, but not limited to, relocation assistance, non-medical individual and family counseling, personal and family life education, PFM services, information and referral services, deployment assistance, SECO, exceptional family member services, child abuse prevention and response services, domestic violence prevention and response services, MWR services, and transition assistance, when requested and approved by the Government
- Maintain an online repository of state-specific information on Government approved family programs and support resources
- Identify problems and/or gaps in available services/resources and determine methods to fill gaps and enhance existing support system efforts, in collaboration with Military OneSource, DoD, State Joint Force HQ, and civilian community resources
- Participate in, and facilitate collaboration between, military and civilian agencies to improve coordination
- Provide briefings and trainings to share information that brings related groups together (e.g., unit/command members, staff, volunteers, etc.), when approved by the Government
What qualifications do I need?
Qualifications required for this position include:
- US Citizen and fluent English speaker
- Possess strong customer service skills, knowledge of call center operations, and knowledge of the military lifestyle
- Holds a Bachelor’s degree (or equivalent work experience)
- Possesses 6 years of prior military experience as: Active Duty, National Guard, or Reserve service member, or the spouse of a member, or relevant civilian knowledge and experience working in Military Service programs (military departments and family service-type programs)
- Possesses an additional 4 years of work experience consisting of some combination of prior military experience, marketing, sales, recruiting, education, or other similar networking-intensive work
- Must undergo criminal history and fingerprint check
- Must submit to and successfully pass a DoD-initiated Tier 2 (Low-Risk) Suitability Investigation.
- Must be willing to travel up to 80% within assigned geographical area of responsibility, usually by own vehicle
- Must reside within 50 miles of: Naval Station Newport, RI or Naval Submarine Base New London, CT
What additional characteristics will help me thrive?
Additional highly desirable qualifications include:
- Fluently bilingual English-Spanish
- Prior experience in marketing, recruiting, counseling, and/or academic instruction
What We Offer
Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:
- Ensure optimal health and productivity of our employees
- Support employee retention and attraction
- Provide work/life balance to ensure our employees succeed inside and outside of the office
Compensation
$77,059.11 - $124,450.68
The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.
Cognosante will not provide sponsorship for employment-based immigration benefits for this position.
What We Promise
Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.
We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).
We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com.
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