Oracle ACS Business Process NSAW Consultant - Charleston, West Virginia
We are seeking a highly motivated and results-oriented professional to join the Customer Success Operations team as an ACS Business Process NetSuite Analytics Warehouse (NSAW) consultant. This role will support the Oracle NetSuite Advanced Customer Support (ACS) organization by implementing NSAW to empower our leaders to leverage the power of data-driven decision-making. The NSAW consultant will collaborate with ACS leadership and delivery teams to identify their analytical needs and help unlock valuable insights from NSAW. This role will help streamline critical processes by providing insights across key business areas such as team utilization, customer renewal rates, and NDR. We are seeking an analytical expert with excellent communication skills and a deep understanding of NSAW to help drive ACS's growth and customer success. This position offers a unique opportunity to gain exposure to the growing cloud business and provides a platform for making a significant impact on the organization’s success.
Qualifications:
- Bachelor level degree or higher in a relevant discipline.
- 3+ years of relevant experience designing, implementing, and integrating Oracle and/or NetSuite Data Warehouse and Analytics/Business Intelligence solutions.
- Experience with relevant tools including: Autonomous Data Warehouse (ADW), Oracle Analytics Cloud (OAC), Oracle Fusion Analytics Warehouse (FAW), NetSuite SuiteAnalytics Connect.
- Solid understanding of Oracle Database, Data Modelling, Oracle SQL Developer, Data Warehouse concepts, advanced analytics concepts, and implementation.
- Experience implementing and utilizing Big Data and visualization techniques, tools, and technologies (Spark, Kafka, Tableau, etc.).
- Experience in data design, data modeling, data mapping, data interrogation, data quality, and master data management.
- Experience querying databases and using statistical computer languages: R, Python, SQL, etc.
- Experience with ERP and EPM solutions, NetSuite and/or Oracle platform preferred.
- Prior experience in Operations or Professional Services Consulting is a plus.
- Must be a self-starter with sound decision making skills.
- Ability to lead projects/tasks and maintain a schedule to ensure completion within a timely manner.
- Attention to detail and ability to multi-task is critical.
- Excellent communication and interpersonal skills required.
- Must be able to function as part of a team and adhere to strict deadlines in a fast-paced, evolving work environment.
- An ability to operate independently with limited direction/supervision.
- Advanced MS Office skills required (Word, Excel, Power Point, Outlook at a minimum).
Responsibilities:
- Consultatively gather requirements and collaborate with key stakeholders to define the business challenges to better understand with data.
- Leverage the understanding of the data model and produce analytics to provide actionable insights to key stakeholders.
- Identify new data and product patterns through data mining and communicate those complex concepts and the results of the analyses in a clear and effective manner through creative visualization directly to executives.
- Extend the data warehouse by incorporating data from multiple datasets/applications.
- Review, cleanse, and verify the integrity of data used for analysis.
- Lead project delivery as a technical expert when implementing solutions.
- Develop solutions that follow product development guidelines and are in-line with established design standards and approved architectures.
- Enable the organization to ensure adoption.
- Maintain up-to-date knowledge of Oracle and NetSuite analytics, data integration products and service offerings.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information:
Canada: Hiring Range from $38,300 to $83,000 CAD per annum
US: Hiring Range: from $23.70 to $48.08 per hour; from $49,300 to $100,000 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us:
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
* Which includes being a United States Affirmative Action Employer
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