Randstad is seeking experienced Solutions Center Representatives to provide customer support to members, partners, plan sponsors, and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees, or plan inquiry questions will be key to success. This is a hybrid position, located in Columbus, OH. Local candidates are preferred as relocation cost reimbursement is not available for this position. You must have open availability to work 5 days/week - Monday - Friday from 8am - 11pm and Saturday from 9am - 6pm.
Salary: $18.5 - $19 per hour
Shift: First
Work hours: 8 AM - 11 PM
Education: Bachelors
Responsibilities:
- Receive and respond to incoming calls from investment professionals, plan sponsors, and members on a variety of topics. You will need to understand the different product suites, including current line-up and products no longer sold that still require servicing.
- Interpret and apply all changes and enhancements to new and old products, based on the daily change communications.
- Maintain a record of the conversations and follow a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper.
- Follow all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, policies, firms, plan documents, and state and local laws.
- Analyze problems to determine the proper course of action, striving for first-time final resolution.
Must Haves: - High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred.
- 2 years of customer service experience in financial services, banking, retail sales, and/or hospitality services.
- Proficiency with computers and Microsoft Office software.
- Ability to understand general aspects of plan/contract and utilize technology to enhance conversations with customers. Other criteria, including leadership skills, competencies, and experiences may take precedence.
The essential functions of this role include:- Working in a smoke-free environment
Skills:- Financial Services
- Time Management
- Microsoft Office
- Call Center Support
- Customer Service
- Telephone Etiquette
Qualifications:- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent, or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
#J-18808-Ljbffr
