Primary Care Case Manager
Primary Care Case Manager
Apply locations: Portland, OR
Time Type: Full time
Posted on: Posted 4 Days Ago
Job Requisition ID: R-16105
Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range: $30.14 - $36.91 Hourly
Department: Health Department
Job Type: Regular Represented
Exemption Status: United States of America (Non-Exempt)
Closing Date: November 05, 2024
The Opportunity:
THIS WORK MATTERS!
The Case Manager 2 provides complex case management duties within the Northern Region medical team in order to facilitate the access and care coordination for an identified caseload of patients through our increasingly complex health system. The Case Manager 2 is an adept collaborator, skilled in managing complex care systems as well as medically and socially complex patients. Creates a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community.
As a Case Manager 2 you will be responsible for:
Case Management
- Maintain an ongoing caseload to provide complex support for patients navigating multiple healthcare settings.
- Perform complex case management duties, including assessing, evaluating, and documenting eligibility for full spectrum of Federal and State program services and benefits.
- Provide referrals to resources when applicants become ineligible for Medicaid or other programs.
- Conduct a comprehensive needs assessment with consumers, their family, guardian, and collateral contacts to develop an accurate portrayal of client's strengths, needs, choices, and risks.
- Develop service plans with appropriate levels of service and risk mitigation; coordinate care planning, engage in problem resolution, and facilitate referrals with agencies, individuals, and community partners.
- Ensure that the service plan fully addresses assessed care needs such as behavioral support services, home health care, emergency response systems, and other needs, and care plans and arrange services as necessary.
- Maintain an ongoing caseload and track patient progress throughout the identified goal period stated in the care plan.
- Assess and respond to crisis situations involving patients; this includes referral to Crisis Line as appropriate and communicating with internal and community-based services for additional support.
- Interview Medicaid and food stamp applicants, recipient's relatives, guardians, and their representatives to determine and document initial and ongoing eligibility and financial needs in accordance with Federal and State guidelines.
- Provide eligibility redetermination when financial or medical status changes occur; screen for unmet needs such as health care and social services.
Team Based Care
- Provide comprehensive, team-based medical case management to an assigned panel of complex clients in coordination with the medical provider, nurse, and other clinic staff.
- Establish, coordinate, monitor and adjust individual care plans to keep the plans current and relevant to the individual's needs.
- Coordinate care with other systems, arrange for services, advocate for patients, and provide support.
- Assist and consult with clients, family members, medical team, and outside agencies in navigating complex service systems such as mental health, medical, addiction, community resources, and legal services.
- Interpret and educate others on complex medical and psychological terminology and reports.
- Understand and interpret procedures, regulations and legal implications of program services and other various program offerings for clients.
Community Engagement and Outreach
- Maintain relations and general knowledge of local hospitals, available community specialty clinics, behavioral health services, and substance use treatment services.
- Monitor quality of care provided and address problems with coordination or communication in a timely manner, working with other professionals and agencies as appropriate.
- Research and take steps to find new community-based opportunities, meet with external entities to improve partnerships for the benefit of the patient and staff experience, connect and develop relationships with these entities with the purpose of finding shared and conflicting goals.
- Maintain general knowledge of recent developments, current literature and sources of information regarding case management principles, practices and procedures.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community.
TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.
Minimum Qualifications/Transferable Skills:
Any combination of experience and training that would likely provide the knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be as noted below. All non-traditional education, training and experience will be evaluated.
Education/Training: Equivalent to an associate's degree; AND
Experience: One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 3-6 years of qualifying training and/or experience).
Other:
- Driver’s License (DMV or like agency).
- BLS CPR Certification.
Skills Needed:
- Effective communication styles that can adjust to the needs of our culturally diverse patient population.
- Compassionate care for socially complex patients.
- Working knowledge of Equity and Social Justice concepts and how to apply them in real settings.
Preferred Qualification:
- Degree in social work or its equivalent.
*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
SCREENING & EVALUATION:
The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.
REQUIRED
- Attach a Resume demonstrating you meeting minimum qualifications;
- Attach a Cover Letter (1 page) addressing the following:
- How you meet the qualifications for this position;
- Why you are interested in the position.
Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.
The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:
- Initial review of minimum qualifications
- Resume and Cover Letter Review
- Phone screen
- Consideration of top candidates
- Language assessment
- Background, reference
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
ADDITIONAL INFORMATION:
Type of Position: This position is eligible for overtime.
Type: Represented
FLSA: Non Exempt
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions?
Recruiter: Sheetal Sarawat
Email: sheetal.sarawat@multco.us
Phone: +1 (971) 5001714
Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job Profile: 6297 - Case Manager 2
We're glad you are considering a career that gives back and supports the community. Working for Multnomah County means having the opportunity to make a real difference in the community, no matter what position you hold.
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