The Surgery Scheduler will be an experienced team player with a positive attitude for a full-time surgery scheduling position. Primary duties include scheduling patients for procedures and advising surgical case details and preoperative requirements. Coordinates appointments with a high level of customer service skills interacting with patients, providers, and other staff for surgeries at the clinic.
JOB RESPONSIBILITIES:
- Handle all aspects of scheduling patients’ testing, surgeries (post and pre-op), and procedures including insurance pre-authorization.
- Ensure that every surgery patient receives the appropriate pre-operative paperwork either via email or regular mail including patient portal.
- Provide patient education per provider protocol.
- Maintain/update physician(s) schedules and calendar(s).
- Maintain referral and scheduling logs as well as biopsy pending logs.
- Obtain insurance authorization prior to surgery date.
- Establish and maintain effective working relationships with patients, providers, and co-workers.
- Establish and maintain effective working relationships with external contacts regarding procedure equipment required by the provider.
- Maintain patient information in an electronic health records and practice management system.
- Answer messages, emails, and/or voice mails in a timely manner.
- Compliance with HIPAA guidelines.
- Perform other duties that may be necessary or in the best interest of the practice.
- Other duties as assigned.
EDUCATION REQUIREMENTS:
- High school diploma or equivalent.
EXPERIENCE REQUIRED:
- Three years EMR experience required. (EMA/ModMed Preferred)
- Three years surgery scheduling experience.
Vision: VIVIDA Dermatology will be recognized as the National leader in providing high quality, compassionate care to every procedural dermatology patient.
Mission: VIVIDA Dermatology provides exceptional care and state-of-the-art treatments, giving our patients more confidence to face the future.
CORE VALUES:
- Customer Service: Making every patient’s experience positive by having empathy and exceeding expectations.
- Integrity: Being completely honest and taking responsibility for our actions, both good and bad.
- Respect: Treating each other and patients as we would like to be treated.
- Happiness: Having a positive attitude and being cheerful, even on bad or stressful days.
- Efficiency: Performing each task in the most efficient, cost-effective way while maintaining high quality.
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