How would you help us facilitate next-level support of our commercial systems to fuel our global expansion?
Keepit is looking for a Business Analyst to help us ensure smooth processes and support the implementation of innovative commercial systems.
We are growing fast as a company and are set on using our momentum to bring our SaaS cloud-based backup platform to a global audience. With our expansion across the globe and the growth of our sales teams in all regions, we need to ensure that our innovative solutions and commercial systems operate efficiently. This requires next-level commercial support and effective software management to facilitate smooth user onboarding and offboarding processes. Therefore, we seek a Business Analyst to become an integral part of our global Revenue Operations team.
As a Business Analyst, you will be responsible for the scoping and implementation of new solutions to meet organizational needs in optimizing our Salesforce environment, which integrates with various other commercial systems. Your responsibilities will involve managing the queue, leading the scoping & testing, and supporting the commercial systems team to ensure smooth operation and scalability.
Key responsibilities will include:
- Leading the scoping and implementation: You will help lead the analysis of business requirements to propose innovative and feasible technical solutions that align with organizational objectives, clearly defining project scope and success criteria.
- Supporting commercial systems: As a Business Analyst you will be providing frontline support for commercial systems, resolving technical issues, and ensuring optimal functionality.
- Managing software licenses: Efficiently managing software licenses, ensuring compliance, optimal utilization, and conducting regular usage reviews for optimization.
- User Onboarding and Offboarding: Facilitating smooth onboarding and offboarding processes, including account provisioning and de-provisioning.
- User Acceptance Testing (UAT): you will be coordinating and executing UAT processes to ensure software products meet end-user requirements and expectations.
- Planning, Process Mapping, and Documentation: We look for a Business Analyst who can facilitate the internal collaborative planning process, including Asana planning, documentation, process mapping, and communication to ensure clarity and alignment across teams.
As a Business Analyst, you will join our Revenue Operations team, reporting to our Vice President of Revenue Operations, Jesse Morris. We offer flexible work conditions and take pride in being an equal opportunity employer, recognizing how being a diverse workplace strengthens our product, customer relationships, and work culture.
A fair and transparent recruitment process
We know that it is just as important that you choose us as the other way around. We strive to cultivate a culture where you feel you belong – this starts in the recruitment process. Therefore, to be fair and transparent, we want to present the assessment criteria we will use in the hiring process if you choose to participate.
- Salesforce Savvy: The ideal candidate should possess an in-depth understanding of the Salesforce platform, including the ability to define system requirements and scoping alongside the System Admins. Experience with Salesforce tools such as CPQ, Flows, and managing objects within the Salesforce ecosystem can be helpful.
- Project Scoping and Implementation: A strong capability in leading the scoping and implementation of system changes is critical. The candidate must be proficient in analyzing business requirements, proposing innovative solutions, and documenting processes. Defining project scope, objectives, and success criteria with clarity is necessary to align technical solutions with organizational objectives and ensure successful project outcomes.
- User Acceptance Testing (UAT) and Process Management: Experience in coordinating and executing User Acceptance Testing (UAT) processes is vital to ensure software products meet end-user requirements and expectations. Additionally, the candidate we seek are skilled in managing process mapping, creating flow charts, and designing mock-ups. These skills will facilitate effective system changes and ensure that processes are optimized for efficiency and scalability.
- Stakeholder Management and Communication: The ability to engage effectively with various stakeholders, including senior directors, sales teams, and technical staff, is crucial. The candidate we seek can gather requirements, ensure alignment, and manage stakeholder expectations. Clear and consistent communication throughout project lifecycles will be essential to maintaining strong relationships and ensuring project success.
- Systems Support and License Management: Providing frontline support for commercial systems and managing software licenses efficiently is a key responsibility. The candidate should ensure smooth user onboarding and offboarding processes, monitor subscription deadlines, collaborate with vendors, and conduct regular usage reviews to optimize system utilization. This role requires meticulous attention to detail and proactive management to support business growth and efficiency.
Keepit is a fast-growing IT scale-up with 22+ years of experience in software and data protection. Our mission is to help companies around the world protect and manage their cloud-based data. Our team is both academically and culturally diverse, and we have more than thirty different nationalities working together to promote trust and security in a world transforming towards new levels of digitalization. In 2020 Keepit raised $30 million in funding to fuel the growth and position Keepit as the category leader in the Backup-as-a-Service market. Keepit covers a broad client base of major corporations and institutions across all sectors and industries.
Terms and conditions
Process: Please submit your Resume/CV on our career page on our website or via LinkedIn. Selected candidates will be contacted immediately.
Scope: As soon as possible
The position: Full-Time occupation, from one of our offices in Copenhagen, Dallas or remote.
Salary: The compensation package is market-competitive and will be negotiated with the successful candidate.
If you have any questions about the job or the recruitment process, please feel free to reach out to Emil Daniel Christensen at edc@keepit.com or on the phone: +45 51 51 89 80.
