We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges.
In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients – including governmental agencies and private companies – throughout the United States and India.
We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career.
Job Description
DESCRIPTION
Serves as a liaison between the business community and the IT organization in order to develop requirements and related business rules to provide business solutions meeting user needs.
Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities.
Focuses on improving business processes by analyzing business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
Gathers business requirements, contributes & reviews test scenarios and configures the iRequest tool to meet business demands.
JOB RESPONSIBILITIES
- Responsible to the customer for the initiation, transition, and ongoing maintenance of requests.
- Ensure proper documentation and knowledge have been created and transitioned to the rest of the support team.
- Ensure support teams have appropriate level of knowledge of business processes to meet the customers’ expectations within iRequest.
- Facilitate effective meetings to gather requirements.
- Develop plans to promote improvement.
- Execute Service Management Activities (IMPMCMetc.).
- Partner with project teams to identify opportunities and drive change.
- Coordinate business communications.
QUALIFICATIONS
- Bachelor’s degree in computer science, MIS, business or related field.
- 3+ years’ experience working directly with internal and external stakeholders, building relationships with different analytical, support and operational teams to continue the development of analytical practices and work.
- Expert in Microsoft Office Tools with focus on Word & Excel.
- Knowledge of modern development lifecycles, including Agile and iterative development.
- Ability to be responsive to changing business needs (organizational agility), manage and prioritize concurrent assignments, and handle ambiguity.
- Excellent verbal and written skills with demonstrated ability to communicate highly complex and technical concepts in general terms to broad audiences.
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