Service Analyst

Cloud Analytics Technologies LLC • California, MO, United States • $200k - $250k / year • 1w ago

Work Authorization: US Citizen, Green Card, H-1B, GC-EAD, L2-EAD, TN Visa, E-3 Visa, CPT

Local Candidates Preferred. Non-local candidates must be willing to pay for your own interview travel expenses and relocation costs.

Role: Service Analyst

Location: GOLD RIVER, CA

Duration: 4 Months

Rate: $45/hr On C2C (Max)

Job Description:

We are looking for a ServiceNow analyst and implementer with experience configuring the CMDB, Incident Management, Asset Management, and Change Management modules. The candidate will be expected to:

Work with stakeholders in gathering and documenting requirements and configuring ServiceNow to match.
Enhance and extend an existing ServiceNow installation.
Configure screens and scripts to improve and automate business processes within ServiceNow.
Understand the full asset lifecycle management process within ServiceNow.
Write reports based on ServiceNow data.
Plan and execute upgrades of ServiceNow instances.
Understand the programming and scripts required to extend and integrate with ServiceNow.

The desired skill set includes:

Strong ServiceNow implementation, configuration, and programming skills.
Database design concepts as they apply to ServiceNow and its CMDB.
Ability to understand and document complex business processes.
Ability to design and execute functional and unit testing.
Ability to work with established standards and practices.
Strong troubleshooting skills.
Strong written and verbal communication skills.
Strong business analysis skills.

Equal Opportunity Employer

Cloud Big Data Technologies is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. Cloud Big Data Technologies will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will Cloud Big Data Technologies require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.

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