Position Summary
The Business Process Analyst is responsible for analyzing, designing, and optimizing our organization’s business processes to improve efficiency and effectiveness. The Business Process Analyst works closely with stakeholders to understand workflows, identify areas of improvement, and develop strategies to enhance operations. This role serves as a key role in implementing process changes and ensuring they align with business goals and objectives.
Essential Functions
- Researches, analyzes, and recommends changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability.
- Collects and studies operational and performance data to identify trends and opportunities for improvement.
- Responsible for managing material master data, ensuring accuracy, consistency, and completeness across all relevant systems and processes.
- Develops process documentation and project plans.
- Creates flowcharts, process maps, and diagrams.
- Supports cross-functional activities and working sessions during projects' design and implementation phases.
- Designs and prepares documentation, training materials, and communications supporting new processes.
- Conducts process training sessions for internal stakeholders to ensure understanding and compliance with company procedures.
- May deliver training to impacted business units.
- Other duties as assigned.
QUALIFICATIONS
Knowledge, Skills, Abilities
- Ability to define process and lead workshop activities.
- Demonstrate strong conflict resolution, problem solving, and decision-making skills.
- Be forward thinking, adaptable, and creative when solving problems.
- Possess strong computer capabilities including word processing, spreadsheet and database entry. (Word, Excel, Visio, SAP).
- Ability to identify, prioritize and resolve issues independently, and escalate more complex questions or issues appropriately.
- Practice strong interpersonal, verbal, and written skills with ability to communicate with a high level of efficiency, effectively present information and respond to questions from different levels of stakeholders.
- Have strong analytical skills with the ability to think critically.
- Possess strong problem-solving skills with ability to define problems, collect data, and draw valid conclusions.
Education, Training, Experience
- Bachelor’s Degree in information technology, computer science, engineering, business administration (BBA or MBA), or another related field is preferred.
- Minimum of 2-4 years of experience within Information technology.
- Experience with project management preferred.
- Experience with change management preferred.
- SAP experience is required.
- Must have at least 2 years of experience in material master data management.
Working Conditions and Physical Demands
Long periods of sitting and working at a computer are required, with rare exposure to the factory. Sedentary work is performed both remotely and in an office with little to no exposure to extreme weather or hazardous conditions. Typical office equipment such as a computer, laptop, and phone are used. May be noisy due to proximity to factory. This position may require rare exposure to the factory, which includes extreme weather conditions; noisy, dusty, and dirty environments; and motorized equipment that pose potential safety hazards. Reaching above shoulder height and below the waist, as well as lifting up to 30 lbs. is occasionally required. Proper safety procedures, lifting techniques, and personal protective equipment guidelines are always to be followed. Travel may be requested to any company manufacturing and branch locations in the US and Canada. Extended hours, including Saturday, may be required from time to time.
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