Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, 'Jeong-do Management,' embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer:
A crafted employee experience designed to foster professional growth, a focus on health & well-being, and an internal community that will set you up for success.
The Opportunity:
Our Customer Value Innovation team is looking for an Analyst to gather, organize, analyze, and interpret customer data related to LG Electronics and its competitors. The ideal candidate will thrive in a fast-paced, time-sensitive environment, working independently with general supervision. Responsibilities include analyzing customer feedback records by identifying trends from both third-party and internal systems, covering all stages of the customer journey. This role will also collaborate across departments and subsidiaries to develop sensing capabilities for various operations. Frequent collaboration with team members through platforms such as MS Outlook, MS Teams, SMS, video conferencing, and other communication tools is essential.
This position can also be located at our Englewood Cliffs, New Jersey location.
Responsibilities:
- Analyzing conversational data to identify keyword topics for building effective sensing structures.
- Interpreting data to uncover inconsistencies or anomalies that prompt further research.
- Streamlining data collection and analysis processes to ensure rapid access to key metrics.
- Developing and reviewing queries and documentation for VOC (Voice of the Customer) systems to support process improvements.
- Participating in performance review, project management, and other relevant meetings as needed.
Qualifications / Education / Experience:
- Bachelor's degree in Business Administration, Data Science, Digital Technologies, Social Media Management, or a related field.
- Five or more years of experience in data analytics and/or data management may be considered in lieu of a degree.
- Two years of experience using systems that apply Boolean operators to analyze text and build conversation models.
- Intermediate to advanced proficiency in Microsoft Excel and PowerPoint.
- A curious and self-motivated attitude aimed at driving process improvements and enhancing output.
Preferred Requirements:
- Strong understanding of customer service concepts and related technologies.
- Proficiency in building English Language Models for topic sensing.
- 2-3 years of experience with social media analytics tools like Sprinklr or Khoros.
- 1-2 years of experience with QualtricsXM Studio and/or Designer.
- Excellent communication skills, especially in presenting data insights to leadership.
- Advanced knowledge of SQL or a comparable relational database management system (RDBMS).
- Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
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