Hospitality / Property Management / Front Desk - Night Audit
Summary
Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Creates a welcoming, playful and thoughtful service environment. Audit, balance and consolidate departmental ledger accounts, prepare various hotel operating reports, transmit data to the home office and take over duties of a Guest Services Representative.
Duties and Responsibilities
SKILLS:
We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service, and team orientation. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your performance in order to provide a Four Diamond level of service for all guests each and every day. Requires basic knowledge of accounting operations and mathematical skills, plus one-year customer service experience, preferably in the hospitality industry.
Responsibilities include, but are never limited to:
- Celebrate our culture of individualism, engagement, having fun and evolving theWit experience for every guest every time.
- Recognize the importance of literature, humor, music, science, theatre and culinary arts in making theWit more experience than hotel.
- Represent the hotel in a positive manner at all times.
- Execute check-in/out procedures for arriving and departing guests on a daily basis using both manual and computerized methods.
- Calculate and/or post monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Answers guest inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintain good customer relations by being knowledgeable of all in-house and area functions in order to provide guests with accurate information.
- Operate the PBX equipment to provide guests with timely and efficient service.
- Process all guest mail, messages, and faxes in order to ensure the information is received by the guests in the most timely and accurate method possible.
- Maintain information and communication sources to enhance department communications and operations.
- Post all daily room and outstanding charges.
- Balance all revenue totals of cash and credits against revenue reports.
- Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
- Prepare hotel operating reports and complete audit package to hotel standards.
- Correct any errors or omissions made by cashiers.
- Prepare Credit Card/Charge Card summaries and post to the ledger account.
- Post all daily BEO's, valet, restaurant and spa service charges.
- Ensure proper distribution and filling of daily reports in a timely manner; transmit final data to the home office.
- Notify and follow up with proper departments when discrepancies arise.
- Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
- Lead theWit experience as instructed by the hotel leaders.
ADDITIONAL QUALIFICATIONS: - Communicate in the primary language of the hotel.
- Show off the proper uniform/dress at all times and be well-groomed.
- Be flexible since you are running a 24/7 hotel operation.
- Must be able to work weekends and holidays.
- OnQ System experience preferred.
- Must be able to lift and carry thirty pounds.
- Be able to work the night shift from 10 pm-8 am.
About the Company
A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.
Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.
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