BankUnited (NYSE: BKU) is a national bank headquartered in Miami Lakes, Florida with banking centers in Florida, the New York metropolitan area, Dallas and Atlanta. BankUnited has two subsidiaries, Pinnacle Public Finance headquartered in Scottsdale, Arizona and Bridge Funding Group headquartered in Hunt Valley, Maryland. We pride ourselves on our entrepreneurial and collaborative culture encompassing the best minds, the brightest talent and the boldest decision makers.
BankUnited is honored to announce that we have been included on the Newsweek and Statista America’s Most Trusted Companies Award List!
BankUnited has been recognized by Newsweek for two outstanding awards in 2023 as one of America’s Greatest Workplaces and as one of America’s Greatest Workplaces for Job Starters, which acknowledges our commitment to creating an exceptional workplace.
Our Culture
At BankUnited, we foster a diverse and inclusive environment where all employees have the opportunity to advance, grow and achieve their goals. Our rally cry is to GO FOR MORE, a call to action to go above and beyond to provide the best customer experience to every client and to GO FOR MORE in your career.
Why BankUnited
Working for BankUnited offers you exciting challenges and opportunities to advance your professional development, while empowering you to deliver and be your best. We are happy to report the average tenure according to LinkedIn insights is 8.3 years. We strive to provide a competitive benefits plan to our employees and are proud to have been nationally ranked #1 as one of the 2023 Healthiest 100 Workplaces in America by Springbuk and awarded HEALTHIEST EMPLOYER by the South Florida Business Journal since 2020.
As a company, we believe we are only as successful as our people and are committed to providing training and innovative resources that prepare you to reach your full potential. That's why in addition to tuition reimbursement, we provide our employees with exciting career coaching, courses and training through our own GO FOR MORE Academy and mentoring opportunities through our iCARE (Inclusive Community of Advocacy, Respect and Equality) program.
At BankUnited, we strive to provide our employees with a work life balance. Specifically, retail branches operate 5 days a week Monday – Friday, excluding evening and/or weekend hours. For many of our positions, we offer a hybrid work environment, as well as a remote work environment for designated positions.
If you thrive in a fast-paced collaborative work environment, Apply Now and start your journey with BankUnited today!
Job Description
SUMMARY: The Fraud Investigator I position is a key role in the Fraud Investigations Unit of the Corporate Fraud Division. This position is responsible for conducting comprehensive external fraud investigations on check fraud, wire fraud, account takeover, identity theft, new account fraud, elderly exploitation, and other types of fraud, to detect and prevent fraud losses to the bank and the customer. They are responsible for reviewing all allegations of suspected fraud; analyzing data, making critical decisions and interviewing witnesses, suspects, employees and other related parties. They are responsible for reporting findings, taking the appropriate action and effectively managing cases. Furthermore, they are responsible for the facilitation of fraud recovery in an effort to minimize fraud losses to the bank and its customers. May perform general account handling functions such as, close account determination, holds, restraints, etc. Routinely contacts customers and other bank associates to confirm the legitimacy of high-risk transactions prior to occurrence and takes appropriate action, to mitigate the risk to the Bank and the Customer. May provide support in other investigations as assigned by the Fraud Investigations Team Lead or the Fraud Investigations Unit Manager. Will serve as liaison with the business lines, financial institution partners and law enforcement. Position role and responsibilities must be performed in adherence to the compliance of bank and department operational policies and regulations, including but not limited to Regulation E, CC, GG, V, the FCRA, FACT Act, Bank Secrecy Act, NACHA, and Visa Operating Rules.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- Investigate and manage external fraud investigations, such as check fraud, new account fraud, elder exploitation, wire fraud, online takeover and others, ensuring cases are handled timely, and documented accurately with a concise case summary, following existing procedures.
- Conduct research, compile, save and retrieve data for the preparation of investigative reports for assigned cases.
- Review surveillance systems and extract photos/videos for use by the bank and law enforcement personnel.
- Use internal and external resources to obtain forensic evidence for investigative purposes when reviewing fraud detection reports or investigating cases.
- Notify and work with law enforcement and prosecutor's office regarding criminal cases to ensure proper resolution.
- May attend criminal and civil court proceedings as necessary to complete the prosecution of cases.
- Conduct interviews of employees, suspects, witnesses and other related parties.
- Facilitate fraud recovery efforts to minimize losses to the bank and the customers.
- May prepare and submit Suspicious Referral Forms (SRF) for final submission of SARs as required. Proper SAR determination is essential.
- Provide business lines with support and guidance associated with fraud incidents and any reported unusual/suspicious activity.
- Provide guidance to customer victims on the appropriate course of action and provide fraud prevention counseling as needed (i.e. ID Theft, wire fraud, malware, phishing).
- Remain current with arising fraud trends and activities by attending networking workshops and/or training.
- May participate in the Bank's Business Continuity Plan and Emergency Response plan as needed.
- May assist the Fraud Operations Unit with fraud monitoring and fraud analysis report management if needed.
- Perform any other assignments as directed by Fraud Investigations Team Lead or the Fraud Investigations Unit Manager.
- May travel to off-site locations for investigative purposes.
- Prioritize tasks to ensure deadlines and expectations are met.
- Work cases with a sense of urgency while ensuring the accuracy of information.
- Maintain confidentiality surrounding fraud methods and investigations.
- Build effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations).
- Network and develop effective contacts in the private, public and government sector, to assist in fraud investigations.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
EDUCATION
College Degree (Criminal Justice/Cybersecurity) preferred or 3-5 years prior fraud investigation experience in financial institution preferred.
EXPERIENCE
- Must have experience in the areas of check fraud, Identity Theft, ATM/Debit card fraud, bank operations and other related fraud.
- Must have experience with the recovery rights for various types of check fraud (altered, forged and endorsement) and EFT claims (ACH and Debit/ATM).
KNOWLEDGE, SKILLS AND ABILITIES
- Strong understanding of financial transactions.
- Working knowledge of bank products, services, bank systems and transaction types.
- Strong verbal and written communication skills.
- Detail oriented with strong research and problem-solving skills.
- Must be knowledgeable of Regulations/Acts that pertain to the job functions, which include, but are not limited to, Regulations E, CC, and Bank Secrecy Act.
- Knowledge and understanding of State and Federal Criminal Statutes.
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