Job Duties:
- 10% Keep abreast of trends in loan programs, policies, and procedures on a national and lender level. Develop and deliver training about loan programs to colleagues and the public. Advise students and parents about other student financial aid programs as required. Participate in professional association activities.
- 10% Review and analyze Parent Loan (PLUS) and Alternative Loan applications and records. Certification of student and parent eligibility for loan. Packaging decisions related to loan applicants. Liaison with loan providers and servicers such as College Foundation, Inc., NC State Education Assistance Authority, Electronic Loan Management system, Wachovia, SallieMae, Bank of America (not an exhaustive list). Monitor ELM, CFNC, and ECU student database reports to identify problems and correct them. Advise students and parents about availability of loans, the loan programs, and their specific eligibility for loans. Suggest alternative financing options when required.
- 10% The person in this position receives a weekly email from Sallie Mae with a list of all Alternate Loan certification requests through Sallie Mae. The position is responsible for processing the loans and troubleshooting any problems that may occur in the certification process.
- 10% This position is responsible for helping to process the cancellation of student loans. The position must pull funds back from the cashier's office and help with the process of returning funds to the lender(s).
- 10% This position is responsible for troubleshooting loan certifications and checking on loans that are not disbursed. The position must run reports from Banner and E-print (RPREFTP, RPRLNAG, RPAELDB), investigate the reasons that these loans are not disbursed, and either contact the student regarding what needs to be done on their part or resolve the issue within the financial aid office and disburse the loan.
- 10% This position is responsible for updating student alternate and Parent Plus loan applications and disbursement records. The position pulls in pre-approvals and denials from the OpenNet system. When necessary, this staff member changes lender certifications from paper to electronic and loan disbursements from paper to EFT (Electronic Fund Transfer).
- 10% This position must daily pull in error reports from RPRELAX for Parent Plus, PLSS, Grad Plus, Alternate, subsidized, and unsubsidized Stafford Loans from the E-print system. The position corrects any errors found in the report or forwards the issue to the appropriate administrator.
- 25% This position is responsible for the processing of Plus and Alternative Loans. The position enters certifications received from lenders on the student's behalf, requests additional documentation from the student when needed, and certifies the loan in Banner and through ELM Resources. If loans are rejected from ELM, the position must make corrections to the certification to allow loans to reach the lender.
- 5% This position is responsible for making sure that funds from NJ Class and Vermont Student Aid Corp. are disbursed properly by coordinating with the Grants office.
Special Instructions To Application:
- Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
- If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
- Applicants must be currently authorized to work in the United States on a full-time basis.
Minimum Education/Experience:
High school diploma or equivalency and one year of experience in accounting work; or equivalent combination of training and experience.
Full time or Part time: Full Time
Position Location (city): Greenville
Position Number: 944580
Organizational Unit Overview:
The mission of The Office of Student Financial Aid is to offer a comprehensive financial aid program that attempts to meet the financial needs of all university students, utilizing aid programs from all sources students are believed to be eligible, designing financial aid packages in ways which assist students in achieving a quality education and support their academic objectives. Further, to remain eligible to participate in all available funding sources by maintaining compliance and providing data to funding sources and campus partners.
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