Other / Other / Front Desk - Night Audit
Summary
Delivers amazing guest experiences each day, each night and every time in-between. Creates a welcoming and caring service environment. This person will accurately audit, balance and consolidate departmental ledger accounts, prepare various hotel operating reports, transmit data to corporate, and take over duties of a Guest Services Representative when necessary.
Duties and Responsibilities
RESPONSIBILITIES INCLUDE, BUT NEVER LIMITED TO:
- Represent the hotel in a positive manner at all times.
- Perform check-in/out procedures for arriving and departing guests on a daily basis using both manual and computerized methods.
- Use accurate and proper cash handling methods and established procedures in order to present the guest with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Answers guest inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintain good customer relations by being knowledgeable of all in-house and area functions in order to provide guests with accurate information.
- Operate the PBX equipment to provide guests with timely and efficient service.
- Process all guest mail, messages and faxes in order to ensure the information is received by the guests in the most timely and accurate method possible.
- Maintain information and communication sources to enhance department communications and operations.
- Post all daily room and outstanding charges.
- Balance all revenue totals of cash and credits against revenue report.
- Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
- Prepare hotel operating reports and complete audit package to hotel standards.
- Correct any errors or omissions made by cashiers.
- Prepare Credit Card/Charge Card summaries and post to ledger account.
- Post all daily charges.
- Insure proper distribution and filling of daily reports in a timely manner; transmit final data to home office.
- Notify and follow up with proper departments when discrepancies arise.
- Exemplify the company's Simplified Code of Conduct and all other regulations established by management and the Employee Handbook.
ESSENTIAL PHYSICAL REQUIREMENTS:
- Ability to stand for an entire shift.
- Ability to reach, bend, stoop, lift, push and pull.
- Ability to lift and carry up to 30 pounds.
- Ability to work in front of a computer monitor for extended periods of time.
- Ability to tolerate moderate temperature changes in the building.
- Ability to handle repetitive motion of the wrists, hands and fingers.
ADDITIONAL QUALIFICATIONS:
- Communicate in the primary language of the hotel.
- Requires basic knowledge of accounting operations and strong mathematical skills, plus one year customer service experience, preferably in the hospitality industry.
- Must be able to work effectively between 10pm and 8am.
- Display the proper uniform/dress at all times and be well groomed.
- Be flexible since we are running a 24/7 hotel operation.
- Must be able to arrive to work in a timely, consistent and predictable fashion.
- Embrace the SMASHotels' culture where our people are our greatest asset, the guest is the reason behind everything we do, we are genuine and humble in our service approach, and we embrace the diversity of our people, which mirrors the diversity of the guests we serve.
- Ability to work safely in an environment where the hazards include, but are not limited to, moderate temperature changes, slips, trips, falls, cuts, burns and strains.
- Ability to perform other tasks and duties as assigned by manager.
About the Company
A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.
Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.
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