We are looking for a highly experienced IT Asset Manager to oversee and manage the lifecycle of hardware and software assets globally across our organization. In this role, you will manage a team responsible for asset tracking, deployment, and compliance, ensuring cost-effectiveness and strategic alignment. The ideal candidate will have a solid track record in IT asset management, particularly in utilizing ServiceNow IT Asset Management (ITAM) or similar tools, and a strong focus on process improvement and efficiency.
Key Responsibilities:
- Hardware and Software Inventory: Lead efforts to maintain accurate and efficient tracking of all IT hardware and software assets, ensuring records are continuously updated in ServiceNow CMDB.
- Drive and lead the definition, maintenance, and updating of policies and procedures for effective management of the IT asset life cycle including acquisition, deployment, utilization, de-installation, reallocations, and disposal.
- Vendor and Contract Management: Oversee vendor relationships, participate in contract negotiations, lead the renewal cycle, and ensure compliance for software licenses and hardware warranties.
- License Compliance and Audits: Regularly audit software licenses and hardware assets to ensure full compliance with vendor agreements and internal policies.
- Team Leadership: Manage and mentor a team of IT asset analysts, fostering a culture of continuous improvement, accountability, and professional growth.
- Reporting and Metrics: Provide regular reports and insights on asset utilization, cost trends, and opportunities for optimization to senior leadership and stakeholders.
- Process Optimization: Lead initiatives to streamline asset management processes, automate workflows, and reduce manual effort through continuous improvement.
- Collaboration: Partner with security, procurement, and finance teams to align asset management goals with business objectives and cost-saving measures.
Qualifications:
- Education: Bachelor’s degree in information technology, Business Administration, or a related field.
- Experience:
- 8+ years of experience in IT asset management, with a strong understanding of hardware and software lifecycle management.
- 2+ years of experience leading teams or managing direct reports in a technology or IT operations environment.
- Certifications: Active International Association of IT Asset Managers (IAITAM), Certified Software Asset Manager (CSAM), or Certified Hardware Asset Manager (CHAMP) certifications.
- Experience with ServiceNow SAMp and HAM modules, incidents, change and procurement.
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