Client Services Account Manager Supervisor
What We Need
FLEETCOR is currently looking to hire an Account Manager Supervisor within our Client Services division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will manage productivity, professionalism and the overall development of clients related to railroad and railroad contractor managements. The Client Services Manager will help ensure that all teams within CLC are working for the benefit of CLC, its employees, and its customers. In addition, the Client Services Manager will participate in a variety of projects, work groups and events based on department and company needs. You will report directly to the Senior Operations Manager and regularly collaborate with other teams and departments.
How We Work
As an Account Manager Supervisor, you will be expected to work in an office environment. FLEETCOR will set you up for success by providing:
- Assigned workspace in the Wichita office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
- Responsible for maintaining and developing relationships between Account Managers and Clients, which includes:
- Productivity and status reports for clients
- Managing Account Managers in their responsibilities to hold a full knowledge base on their individual clients
- Managing the Onboarding Account Manager in all roles related to new clients
- Coordinating and delivering superior service daily for each team’s clients, while providing seamless coverage for all accounts
- Responsible for ensuring that all client issues are addressed and resolved in a timely manner
- Promoting accuracy in all client activity, along with a superior level of service
- Reviewing and monitoring all client activities related to newly onboarded clients in order to ensure that service levels are consistent, promote synergies and work towards product enhancement for all lines of business
- Ensuring and monitoring that clients consistently receive a high level of service and that all reservations are in-line with CLC standards and goals
- Monitoring and tracking the profitability of accounts; ensure that all CLC metrics are being met
- Monitoring and tracking the production of accounts; this includes but is not limited to, total room nights, revenue, income, income per block, income per reservation, decline %, etc.
- Responsible for working with the leads/ops manager in maintaining and developing the Account Manager performance, which includes client retention, professionalism, attendance, attitude, problem solving, team work, time management, communication, monthly calls, etc.
- Conducting consistent monthly reviews with staff
- Recapping productivity of all assigned accounts and monitoring trends for reports
- Responsible for participating and/or coordinating projects, workgroups and events
- Identifying opportunities for coaching and counseling of Account Managers and works with the Ops Manager on all training needs
- Responsible for all other duties assigned as needed
Qualifications & Skills
- Bachelor’s Degree in Business Administration, or related discipline (preferred).
- 3+ years of hands-on operational experience at CLC Lodging; 3-5 years previous account management or supervisor experience.
- Demonstrated commitment to high professional ethical standards and a diverse workplace.
- Critical thinker with ability to address business issues keeping the entire business in focus.
- Subject matter expert for all policies and procedures within CLS.
- Proven strong interpersonal, communication, and presentation skills.
- Notable successes in collaborating to achieve winning outcomes.
- Proficiency in Microsoft Excel, Word, PowerPoint, Project and Outlook.
- Solid people management skills in goal setting, delegating and coaching.
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Our Company & Purpose
FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
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