NetCredit Collections Representative (Remote)

Enova International • Chicago, IL, United States • $200k - $250k / year • 1w ago

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

This role is entirely remote, with a requirement for candidates to reside within 100 miles of Chicago, IL, South Jordan, UT, or in IA, MO, WI, and WY. #BI-Remote #LI-Remote

About the role:

Enova operates multiple consumer lending brands, each with distinct offerings and customer criteria. In the role of a Collections Representative, you will specialize in one brand through our comprehensive 4-week training program. Following the completion of training, your responsibilities will involve reaching out to customers, identifying solutions, and assisting them in maintaining consistent loan payments. This role requires comfort and proficiency in working with customers through challenging situations.

Responsibilities:

Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.
Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database

Requirements:

1 or more years of collections experience
Experience in a call center setting is preferred
Proficient in phone communication and verbal skills, with a keen ability to actively listen
Familiarity with CRM systems and their practices
Customer-centric approach with adaptability to various personality types
Strong multitasking abilities, adept at setting priorities and managing time effectively

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