A Business Analyst collaborates with the bank’s business lines to identify, plan for, and make changes to the bank’s core and ancillary software applications. This includes process improvement initiatives and complex, tier 2, problem resolution. Application Analysts work with vendors and other Frandsen Technology team members to resolve issues and implement improvements.
Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Liaison Between Business Processes and Technology
- Act as technical liaison between the business needs of the bank, the technology team, and within the software applications.
- Work with vendors to research and aid in problem resolution.
- Collaborate with bank operations and other departments as needed.
- Coordinate application system upgrades including release notes review, employee communication, and testing.
- Work with bank staff to translate technical instructions into user processes.
- Maintain the Core System and Ancillary Applications (Fiserv Premier)
- Responsible for maintaining the core system applications including testing and supporting upgrades, maintaining supporting interfaces between applications, and working with vendors to resolve issues.
- Create and maintain product and other system specifications on the core banking system, based on collaboration with Bank Operations departments.
- Work and collaborate with Bank Operations departments to perform mass account maintenance.
- Complete account conversion projects as needed, including mapping data into the system and testing.
- Complete daily, weekly, monthly, and ad hoc processing procedures and recurring reporting activities as needed.
- Provide User Support for the Core System (Fiserv Premier)
- Provide support and assistance to Bank staff for complex problems related to software and systems. Respond to branch and/or department requests for assistance and installations.
- Ensure all support requests are responded to and resolved in a timely manner and within established SLA’s including response time via phone or onsite; maintains communication with branches and departments throughout resolution of problems.
- Work with Deposit and Loan Operations to analyze data when necessary for problem resolution.
- Identify and Deliver Process Improvement
- Shadow business processes in order to identify and execute process improvements that result in an improved customer experience and/or internal efficiencies.
- Participate in projects and recommend solutions, including but not limited to core system conversions.
- Responsible for creating and updating documentation specific to processes, creating work instructions, and contributing to knowledge base within area of responsibility.
General Responsibilities (all positions)
- Maintain complete confidentiality.
- Remain drug and alcohol free while performing duties of employment on and off company premises.
- Understand and comply with all policies, procedures, practices, and standards – written and oral.
- Ability to work flexible hours when necessary, and provides periodic weekend support during assigned ‘on call’ times.
- Responsible for participating in business continuity testing and disaster recovery planning.
- Operates within established bank policies and guidelines.
- Actively participate in community service activities and/or volunteer to promote our mission, generate visibility, and serve our local community.
- Performs other duties and special projects as assigned.
Education
- A 4-year college degree, or equivalent work experience in bank support or operations is required.
- Additional requirements for Senior Level: 10+ years work experience in analysis roles.
Experience
- Experience with Fiserv Premier, Loan or Credit Operations, and/or Deposit Operations preferred.
Skills
- A high level of professional communication, attention to detail, and technical aptitude are required to provide quality service. Strong written and verbal communication skills. Ability to work independently and also in a team environment. Must be able to manage workload and achieve deadlines.
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