MANAGER BRANCH IIIWHAT IS THE OPPORTUNITY?Manages all functions of assigned branch with particular emphasis on managing a client driven sales and service environment. This may be accomplished through active calling efforts and referrals from existing clients, providing the CNB exemplary level of service, identifying and promoting solutions to client needs, and actively embracing the Bank's segmentation strategy by referring new business to the appropriate segment/business partner. Plans, controls and directs the activities of branch personnel towards attainment of branch goals, including sales, client service and proper credit quality and risk management. Responsible for all aspects of assigned branches ensuring that all positions are fully functional and aware of individual roles and responsibilities. Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.
What you will do- Develop new client relationships within Personal & Business Banking target segments including small businesses and Preferred Banking through internal sources, referrals, and personal community involvement. Responsible for developing and growing their own portfolio of high value relationships.
- Mentor Relationship Managers in the refinement of their business development skills through joint calling and coaching sessions.
- Analyze all financial and banking needs of clients, monitor clients' changing needs and operational risk profile and make adjustments or take action accordingly.
- Team with CNB colleagues to deliver financial services across the full product spectrum and provide a superior overall client experience.
- Manage the sales and services culture for their branch.
- Drive the obtainment of Branch goals (PMR).
- Manage and drive the attainment of individual production goals (IPR).
- Understand and manage all the financial levers in the office to drive increased revenue, maintain controllable expenses, and improve profitability.
- Recruit, build, and develop branch officer team.
- Provide development coaching, advice, and counseling of branch colleagues.
- Meet with officers on a regular basis to provide formal performance feedback and update their action plan to help them be successful in their assigned role and prepare them for future career advancement.
- Make joint calls to clients/prospects and provide developmental feedback.
- Obtain client financial information for renewals and portfolio monitoring in a timely manner.
- Ensure Branch complies with Banking Regulations and CNB Policies and Procedures.
- Ensure Branch consistently monitors risk.
- Support, respect and contribute to a positive culture which is committed to the Branch, Region and Division goals.
- Actively embrace the Bank's segmentation strategy by referring new business to the appropriate segment/business partner.
- Think and act in the best interest of the Bank and our clients.
- Be a supporter and not a roadblock to change.
- Identify and maintain key internal and external talent pipelines in support of Bank needs.
- Represent the bank within the branch's community.
Must-Have*- *Minimum 7 years of branch management experience in a branch environment.
- *Minimum 5 years of supervisory experience required.
- *Minimum 5 years of experience performing lending and business development activities.
- Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act.
Skills and Knowledge- Strong managerial skills with emphasis on planning, organization, leadership and execution.
- Comprehensive knowledge of all phases of branch management, including customer service, sales and risk management.
- Strong business development skills.
- Thorough knowledge of lending as applicable to branch's target markets.
- Good knowledge of Bank policies and procedures and of overall Bank products.
- Excellent verbal and written communication skills.
- Responsible and accountable for appropriate quality controls related to the financial products we provide, the services we deliver, the processes we employ, and the incentives with which we reward our colleagues.
- Ensure that all City National products, financial solutions and services are provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.
CompensationStarting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications.The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENTCity National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONALWe start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
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