Come join our 2023 Top Workplace Team!
At ACU of Texas, we're not just about numbers; we're about people. We're passionate about empowering our members to achieve their financial dreams and supporting our community every step of the way.
As our Collections Officer, you'll be at the forefront of helping our members navigate financial hurdles and turn their situations around. Not one phone call with a member will be the same, and you'll get to leave at the end of the day knowing that you are helping our members out financially. If you like turning challenges into opportunities, problem solving, helping people, and enjoy working on the phones, this position is for you.
Part of our application process, we also ask that you set aside 10-12 minutes to complete a 2-page survey for the Collections Officer position. This is a tool that we'll use to better understand the training and development needs of our employees, including how they prefer to be managed and communicated with.
Here are some of the perks you'll get when working at ACU of Texas:
- Health Insurance Benefits: Effective after 30 days!
- Weekends Off
- Paid Holidays
- Paid time off: Starts accruing on your first day!
- 401(K) Options, which now includes a Student Loan Repayment Match option
- Tuition Reimbursement Program
- And many more!
The position responsibilities are:
- Ensure that collections activity is both within credit union policy and all relevant regulations.
- Responsible for monitoring and maintaining assigned accounts-member calls, account adjustments, disputes, reconciliations, and payment processing.
- Accountable for reducing delinquency for assigned accounts.
- Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.
- Arranges and agrees on alternative payment schedules for delinquent and charged-off accounts with members.
- Effectively works and maintains assigned collection queues.
- Provides member service regarding collection issues.
- Completes the required number of calls per day as defined by the Vice President of Collections.
- Analyzes financial situations of delinquent borrowers; makes recommendations to repossess collateral, initiate foreclosure, or take legal action when other arrangements to bring the loan current are unsuccessful.
- Provide customer service to all branch/member needs related to non-collections accounts.
Education/ Certifications/Licenses
High School Diploma or GED required.
Experience
Six months to two years of similar or related experience, including time spent in preparatory positions.
Interpersonal Skills
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations, and explanations with customers, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.
American with Disability Specifications
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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