Lending Optimization Analyst
Apply locations: Webster, TX
Time type: Full time
Posted on: Posted 15 Days Ago
Job requisition id: JR101157
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Position Summary:
The Lending Optimization Analyst will have the opportunity to use strong research, analytical, and communication talents as well as system aptitude to manage lending related systems, research and complete project deliverables, and provide department reporting and complex statistical analysis. This role will be responsible for supporting the research and vetting industry solutions that eliminate friction, increase speed to market and improve efficiencies for members and internal Team Members.
Principle Duties and Responsibilities
- Works with purpose and is driven to provide the best team member experience.
- Willingness and ability to exhibit Wellby Core Values every day.
- Maintain and ensure optimal use for systems and activities such as system conversions, testing, and setup including Consumer and Mortgage Loan Origination Systems, Collection and Loan Servicing Platforms, Core Systems and ancillary systems used by the Lending Division.
- Read release notes to determine the applicable items impacting our line of business, develop test scripts, and evaluate test results for accuracy and possible impact to the business. Resolve negative impact to the business prior to production implementation and reporting issues to management.
- Act as a liaison to business partners including IT, PMO, Accounting, Marketing, Retail, etc. for new Lending Division initiatives and process improvements initiated by the Lending Division.
- Analyzes current business practices, identifies areas for improvement and communicate recommendations to leadership for implementation.
- Analyze data to optimize performance, meet and exceed KPIs, identify areas of improvement to increase revenue including increasing auto decisioning, decrease delinquency, speed to market, increase profitability, decrease decision to close times, decrease application abandonment rates, etc.
- Staying abreast of new lending compliance and regulations for system maintenance application including TIL, TRID, MLA, HMDA, ECOA, FDCPA, etc.
- Create and maintain pre-approval campaign input files, deliver files to data exchange gateways, validate suppression file data, validate marketing messages for FCRA compliance and complete performance tracking and reporting for campaign measurement as it relates to the profitable acquisition of prospective members.
- Assist with the implementation and maintenance of AI/ML tools to increase efficiency and drive performance. Perform Team Member observation to look for opportunities for optimization, make recommendations to management, work with vendors and internal partners for implementation, create documentation for Team Member use and monitor automation uptime and exception reports required for the automations.
- Assist with all lending projects and initiatives and works closely with project management team to ensure that the lending team is meeting deadlines, and all interested parties are informed of system and process changes. Attend project meetings and update the project management tool to ensure the correct project states, sponsors, dates and strategic priorities, etc. are maintained in the system.
- Research new vendors and competitors per management requests. New vendor products and services should be thoroughly reviewed, and relationships should be built and maintained. Competitors in the market should be reviewed for rate comparison, product offerings, barriers in the market, etc.
- Maintain lending optimization logs and spreadsheets for changes, outages, daily operations and vendor support.
- Maintain lending optimization procedures and review internal and member facing documentation to proactively find inaccurate and outdated information including intranet, Wellby website, department procedures, etc.
- Update and maintain deliverables for Business Continuity Planning for the lending division. Ensure BCP system is updated to prevent and recover from potential threats and ensure we are protected and can function quickly in the event of a disaster. Maintain a comprehensive list of tasks required to keep operations going, roles and responsibilities, contact information for all team members and vendors, procedures for protocols, etc.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities (KSA)
- Knowledge of Wellby’s organizational functions, and general operating policies and procedures.
- Knowledge of secretarial practices and procedures, business English, spelling, and punctuation.
- Knowledge of personal computer, utilizing Microsoft Office Suite.
- Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.
- Ability to interpret regulations affecting the Credit Union.
- Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Ability to work effectively across organizational departments and functions to achieve strategic goals.
- Ability to work in a fast-paced team environment with exceptional customer service skills.
- Ability to communicate clearly and concisely, orally and in writing.
- Ability to motivate others and to work in a large cross-functional team dynamic.
- Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision and establish and maintain effective working relationships with other team members.
- Ability to coordinate several concurrent activities simultaneously.
Supervisory Responsibilities
Team member does not have supervisory responsibilities.
Complexity & Scope of Work
- The team member performs a number of routine and generally related tasks without supervisory direction.
- Tasks may occasionally have to be coordinated, integrated, and/or prioritized.
- Courses of action are determined by established procedures and/or the Vice President Lending Optimization.
- The team member’s work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures.
- The team member uses independent judgment in making decisions.
Physical Demands & Work Environment
- The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
- To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting; standing, reaching, and grasping, operating computers and other office equipment, moving about the office; and attending possible onsite and offsite meetings. The team member must be able to exchange information, in person, in writing, and via telephone. Some degree of stress results from contact with management and other team members.
- The ability to observe details at close range (within a few feet of the observer).
- Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.
- The noise level in the work environment is usually moderate.
- Work involves the typical risks and discomforts associated with an office environment but is usually in an area that is adequately cooled, heated, lighted, and ventilated.
Minimum Qualifications
- Bachelor’s degree in Finance, Economics, or related field required.
- Minimum five (5) years of directly related experience.
- Experience with Microsoft office suite products.
- Experience with lending compliance and regulations.
- Strong communication, problem solving, work standards, administrative and analytical skills required.
- Bondable.
For All Candidates:
This is a Full-Time, Salary (exempt) role.
Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please contact Human Resources.
Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email careers@wellbyfinancial.com or call 281-226-1696 for assistance.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
About Us
Wellby Financial is a member-owned, not-for-profit financial cooperative proudly serving the Greater Houston Metro area. Wellby was originally established in 1961 to serve the employees and families of Johnson Space Center.
We have grown into one of the largest credit unions in Houston, serving more than 126,150 members with 21 branch locations and more than $2.5 billion in assets.
As a people-first organization, Wellby is open to all who live, work, worship, or attend school in the Greater Houston Metro or Galveston area. For more information, visit wellbyfinancial.com. Federally insured by NCUA. Equal Housing Lender. Equal Opportunity Employer.
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