Payment Processing Analyst
Apply locations: Webster, TX
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: JR101156
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary
The Payment Processing Analyst plays a crucial role in providing accurate and timely processing of payments, exceptions, and returns through the Credit Union’s suite of payment platforms while ensuring compliance with federal regulation mandates. The analyst will collaborate closely with internal teams to help mitigate fraud and share knowledge that may be used to make sound business decisions to protect the Credit Union and its members against monetary loss.
Principle Duties and Responsibilities
- Willingness and ability to exhibit Wellby Core Values every day.
- Works purposefully and is driven to provide the best team member experience.
- Daily processing of the Credit Union’s suite of payment products, ACH, wire transfers, share drafts, and mobile payment solutions.
- Perform wire related activities, including preparing and/or approving wires, handling service messages, wire returns, and maintaining various wire logs.
- Ensure processing deadlines are met, goals are accomplished, and align with regulatory requirements.
- Assist with research and adjustment duties such as corrections and duplicate items as required.
- Research and resolve wire errors, wire rejects, audit exceptions, audit requests and accounting reconciliation questions.
- Cross-collaboration with internal teams to address member requests.
- Take appropriate action to report suspected fraudulent transactions on the Credit Union’s suite of payment products.
- May act as project SME across a variety of departmental projects.
- Comply with all Credit Union policies, audit standards, regulatory mandates, and all required compliance training.
- Supports the ongoing operations of all Payment Processing activities including but not limited to: ACH, share drafts, Mobile Deposits, pay by phone.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities (KSA)
- Knowledge of Wellby’s organizational functions and general operating policies and procedures.
- Knowledge of secretarial practices and procedures, business English, spelling, and punctuation.
- Knowledge of personal computer, utilizing Microsoft Office Suite and other software.
- Knowledge of the Payments Industry including mobile payment systems, ACH, and Federal Reserve.
- Knowledge of compliance and regulations around ACH/NACHA, Checks/NCPC, etc.
- Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.
- Ability to define, measure and analyze processes to identify improvement opportunities.
- Ability to leverage data to gain insights and creatively solve business problems.
- Ability to maintain confidential and meticulous records.
- Ability to communicate clearly and concisely, orally and in writing.
- Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, and establish and maintain effective working relationships with other team members.
- Ability to coordinate several concurrent activities simultaneously.
- Ability to exercise independent judgment.
Supervisory Responsibilities
The team member does not have supervisory responsibilities.
Complexity & Scope of Work
- The team member will ensure policies, procedures, and programs are consistently administered, aligned with organizational goals, and compliant with professional standards.
- The team member performs routine and generally related tasks without supervisory direction.
- Tasks may occasionally have to be coordinated, integrated, and/or prioritized.
- Courses of action are determined by established procedures and/or their leader.
- The team member’s work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures.
- The team member uses independent judgment in making decisions.
Physical Demands & Work Environment
- The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
- To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the office; and attending possible onsite and offsite meetings.
- The team member must be able to exchange information, in person, in writing, and via telephone. Some degree of stress results from contact with management and other team members.
- The ability to observe details at close range (within a few feet of the observer).
- Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.
- The noise level in the work environment is usually moderate.
- Work involves the typical risks and discomforts associated with an office environment but is usually in an adequately cooled, heated, lighted, and ventilated area.
Minimum Qualifications
- High School Diploma or equivalent required.
- Associate degree preferred.
- Minimum four (4) years of member service, back-office processing experience or a combination of those, preferably in a financial institution.
- Strong communication skills, both oral and written.
For All Candidates
This is a Full-Time, Salary (exempt) role.
Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please contact Human Resources.
Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email careers@wellbyfinancial.com or call 281-226-1696 for assistance.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
About Us
Wellby Financial is a member-owned, not-for-profit financial cooperative proudly serving the Greater Houston Metro area. Wellby was originally established in 1961 to serve the employees and families of Johnson Space Center.
We have grown into one of the largest credit unions in Houston, serving more than 126,150 members with 21 branch locations and more than $2.5 billion in assets.
As a people-first organization, Wellby is open to all who live, work, worship, or attend school in the Greater Houston Metro or Galveston area. For more information, visit wellbyfinancial.com. Federally insured by NCUA. Equal Housing Lender. Equal Opportunity Employer.
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