Technical Support AnalystCore Hours: 8:00 AM - 5:00 PM
Onsite Location: Bloomfield, CT
Duties:
Contributes to the IT Support job family in a support role. Provides guidance, assistance, coordination, and follow-up on client questions, issues, or malfunctions related to systems, hardware, and software managed by IT. Responds to telephone inquiries regarding support, processing requests, system status, network connectivity, and a variety of hardware and software problems for installed IT-supported products. Records inquiries, repairs, and service requests, resolves or directs them to the appropriate technical area or vendor, tracks progress and follows up to ensure client satisfaction. Escalates complex issues or consults senior staff when necessary. Reports procedural issues and suggests improvements. Completes tasks (documents, analyses, products) within specified deadlines and quality standards. Works independently, prioritizes tasks, and meets agreed-upon timelines. Work is subject to frequent review by senior IT Customer Support professionals.
Skills:
- Strong knowledge of:
- Microsoft operating systems and Microsoft Office
- Networking switches and data networks
- IP telecommunications systems
- Ability to analyze problems and use sound judgment to determine solutions
- Strong verbal and written communication skills with customers and IT staff
- Minimum of 1 year of PC/LAN technical or equivalent experience preferred
- Excellent customer service skills, both verbal and written
- Self-motivated, team player, empathetic, innovative, and works with integrity
- Willingness to enhance technical skills through continued education, seminars, and collaboration with other IT disciplines
- Associate degree and/or equivalent work experience in technology, hospitality, retail, or other customer-focused fields highly regarded
- A+ certification or equivalent combination of education, training, and experience
For more information please contact Tom Mazzulla at Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
