JOB SUMMARY:
To support the customer financial services goals and objectives within the assigned market as outlined below.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide high level of customer service
- Ensure credit policy compliance
- Manage risks on A/R portfolio as determined by management
- Mitigate bad debt write off loss
- Maintain Daily Sales Outstanding within the industry norm
- Provide in-depth credit analysis on new and existing customers
- Manage and analyze reports within the credit department to identify changes and trends
- Resolve customer complaints and verify transactions through consultation
- Identify delinquent accounts through the review of individual or commercial customer files
- Perform other duties as assigned
- Review legal documentation and ensure proper administrative follow-up of credit decisions
Essential Functions:
- Administer company credit application process for assigned area
- Utilize reporting to analyze customer accounts and make educated decisions
- Contribute to process and workflow improvement
- Responsible for record retention and managing customer files
- Cover assigned credit queue workload to ensure compliance to credit policy
- Collection activity on assigned segment of the A/R portfolio
- Ensure onsite credit functionality is covered pursuant to company credit policy, consulting with or escalating to the Credit Manager when necessary
- Provide customer service within A/R, Credit, and collection area
- Resolve billing discrepancies; review and approve adjustments to accounts
- Work with customers (phone or in person) to negotiate arrangements on past due accounts
- Take steps to maintain security interest on secured jobs
- Respond to credit inquiries
- Place accounts to law firms when warranted and provide related records
- Prepare audit materials and review DSO
- Handle complex accounts and maintain correct records to assist with payment
- Analyze loan data, including credit bureaus and trade references to ensure credit worthiness
- Prepare spreadsheets, summaries and reports for aiding sound credit decisions to management
EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS:
- Minimum of Associate’s degree in business-related field required; Bachelor’s degree in business-related field preferred or equivalent experience
- Minimum 3 years’ experience in Credit
- High degree of professionalism and excellent interpersonal/communication skills
- Excellent negotiation skills
- High degree of initiative
- Experience training employees
- Proficiency in Microsoft Office, particularly Excel; proficiency with Access is a plus
- Experience with Epicor Prophet 21 is a plus
- Ability to manage large data sets and analyze results in support of projects
- Demonstrated ability to work with cross-functional departments
- Previous work experience in a wholesale environment is highly desirable
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or touch objects, hear or talk and sit. The employee is occasionally required to reach above shoulders. The employee is occasionally required to stand, stoop, kneel, or crouch.
Specific vision abilities required by this job include close vision, color vision, and the ability to focus.
Interested candidates should apply online.
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