Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. MATC's diverse team members - 42% of whom are employees of color--work with a purpose to serve the students who make us one of the most diverse two-year institutions in the Midwest. Together, we are meeting the needs of the community we share and are committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who share the same passion in serving this purpose. Learn more about MATC at www.matc.edu.
Performs staff support duties of a highly responsible and confidential nature to assist in the administrative operations of the department. Work requires comprehensive knowledge of departmental and college operations, policies and procedures, and the exercise of independent judgment, including discretion in the resolution of problems and details.
Handles complex issues and problems, and refers only the most complex issues to higher-level staff. Receives and responds to correspondence. Receives and directs visitors, provides support in a variety of functions to an individual, team, department, or other group. Collects, reviews and analyzes data, and prepares student reports, charts, graduation statistics, and federal enrollment reports. Responds to or routes routine inquiries from external or internal sources with standard correspondence or other messaging. Has advanced word processing, spreadsheet and graphics software skills. Attains full proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function within the Registration and Academic Records department. Works under the direction of the administrative staff in the Registrar’s Office.
Key Responsibilities:
- Must be able to perform all duties of the Registration Specialist position.
- Works with student academic records current computerized and archived hardcopies.
- Graduation audits, communication to possible graduates and graduates, ordering degrees, commencement ceremony.
- Working with students, staff, and pathway offices, financial aid, Career and Transfer offices, this position contributes to an effective and efficient office that emphasizes superior customer service.
- Maintain records through data entry, word processing, file maintenance, and composing correspondence.
- Assists with maintenance of degree and program requirements by working closely with curriculum regarding changes and errors.
- Apprentice Student Processing and working extensively with external customers.
- NSC verifications, Degree verifications, and manual correction of records.
- Prepare National Student Clearinghouse enrollment reporting, Degree Verify, and correcting error reports.
- Assists with processing transcripts, verifying enrollment and loan deferments.
- Answer phones, respond to emails, greet visitors, assist with registration needs, forms, questions, and make student appointments as needed.
- Prepare and run CROA reports.
- Troubleshoot transcript, registration, verification issues.
- Train staff on specific departmental processes.
- Write and maintain updated SOPs.
- Assists students in registration self-service applications (i.e. graduation application).
- Website review and update.
- Prepare, edit and proofread documents.
- Maintain and update student records and databases.
- Gather and provide information and interpret data requiring reference to sources. Maintain complex statistical reports including designing formats for complex tables, charts and graphs; may conduct special studies to report recommendations as requested.
- Regularly performs a significant amount of work that requires a greater degree of expertise than the performance of the Registration Specialist and plays a major role in coordinating the primary function or activity of academic records area regarding commencement and graduation that requires working with program liaison, college administrators, faculty members or external agencies.
- Performs other related duties as required for the efficient operations of the division.
Required Education:
- High School Diploma and one (1) year (12 credits) additional coursework in a postsecondary school.
Preferred Education:
Required Experience:
- Four (4) years of office experience.
Preferred Experience:
- Six (6) years of office experience.
Knowledge, Skills & Abilities:
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
- Advanced knowledge of software functions including Microsoft Office, COSMO, email, and reporting tools.
- Advanced knowledge of business English, spelling, punctuation and composition.
- Advanced knowledge of business office practices, procedures and skill in their applications.
- Proven skills managing complex records, assembling and organizing data, and preparing reports from records.
- Proven ability to compose a wide variety of correspondence without specific instructions.
- Proven ability to establish and maintain effective working relationships with all levels of staff, employees, students and the public.
- Ability to utilize excellent customer service skills in order to establish and maintain effective working relationships with MATC staff, faculty, students, representatives from outside agencies, business community and the general public.
- Organization and coordinating skills, the ability to multi-task and handle multiple priorities and changes with professionalism.
- Ability to run CROA reports.
- Proven ability to work under stress and pressure.
- Ability to create and maintain a positive work environment.
- Ability to multi-task and deal with interruptions and work in a fast-paced office environment.
- Ability to quickly learn new systems and processes.
- Ability to work independently and as part of a team.
- Ability to handle change.
- Exceptional abilities for attention to detail.
Physical Demands:
- Ability to lift up to 15lbs, carry, and push up to 20 lbs. and ability pull up to 50 lbs.
- Ability to climb stairs and a ladder and maintain balance.
- Ability to stoop, kneel, crouch, reach, hear and speak.
- Sitting/Standing/Walking: 45% of time spent sitting, 40% of time standing, 15% of time walking.
Start Date:
This position supports the Registration department of the Enrollment Management division and will have a start date to be determined.
Hours/Location:
This is a full-time, 38.75 hour per week, 1.0 FTE position. Hours are Monday - Friday, 7:45 a.m. to 4:15 p.m. Based out of the Milwaukee Downtown campus, 700 W State St, Milwaukee, WI 53233. Eligible for Flexible Work Arrangement.
Salary:
This is a non-exempt position and the pay range is $20.65 - $25.83 ($41,609.75 - 52,047.45 annually). Salary is listed to the midpoint of the salary range and is based on the 2023/2024 rates and is determined by years of experience credit and internal salary equity.
Application Materials:
All candidates (both internal and external) must complete the employment application in its entirety for further consideration. Typing "See Resume" in lieu of application completion will not be acceptable. Salary determination will be based on years of credited experience that is listed on the job application only so please include complete work history. Education will be formally verified prior to offer.
Interviews:
Selected qualified candidates will be invited to participate in a virtual interview on a date to be determined.
EEO/AA:
Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.
Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer operating under an Affirmative Action Plan. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email jobs@matc.edu. Women, veterans, and minorities are encouraged to apply.
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