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The Collections Platform and Configurations Organization at T-Mobile, USA is currently seeking a Manager who is: strong in managing a team of technical individuals in an agile development cycle; proficient in developing business and technical requirements, design on a technical level, configure, implement and test strategies in the collections decision engines; understanding functional specification documents, technical deployments, and inter-system relationships (Credit and Collections related process/system experience a plus); experienced in resource planning for enterprise initiatives with a keen understanding of project deliverables, timelines and budget considerations; adept in quality assurance and user acceptance testing protocols (JIRA experience a plus); developing material and delivering information to senior leadership. The ideal candidate will possess skills as a seasoned, experienced professional with a strong understanding of industry best practices and has demonstrated the ability to resolve a wide range of issues in creative and practical ways. This individual will also have a record of delivering results in a fast-paced and flexible environment and the ability to develop formidable team members.
Responsibilities include:
- Effectively manage a team to achieve results by providing appropriate direction, timely developmental feedback, and coaching, and conducting performance reviews and conversations. Monitor and measure work tasks to ensure deliverables are provided on time and within budget.
- Interview and hire qualified team members, striving to improve T-Mobile bench strength and augmenting product or project teams with contract staff when required.
- Foster an environment where team members identify problems, risks to continually review key business initiatives and find optimal resolutions.
- Drive continuous development practice improvements across technical disciplines (e.g., team structure, roles, processes, tooling, security & compliance).
- Work cross-functionally with business teams (internal/external), vendors to drive improvement strategies, execute tactics, and provide support on business-impacting issues. Instill best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
- Build trusted, reciprocal relationships with all levels of leadership and support teams. Facilitate effective and encouraging team relationships. Resolve operational and interdepartmental problems quickly.
- Manage multiple product backlogs and priorities with our business and technology partners to ensure business initiatives, technology roadmap, communications, training, change management and vendor management are supported.
- Own the business relationship, technical relationships with internal and external teams and drive refinement of the project vision, including business case, impacted customer segments, business problem to be solved, and technology roadmap/strategy alignment.
- Oversee implementation application(s) by analyzing the current system environment, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of systems hardware/software.
- Identify improvements, make critical decisions and work with subject matter experts throughout the organization to implement solutions.
- Effectively identify/analyze/synthesize information, apply critical thought and present the information in a clear and meaningful way.
- Effectively communicate business strategies, expectations, and challenges to inspire action throughout an assigned team.
- View the "big picture" of challenges impacting the business, including the technical, functional, process, and policy considerations, and creatively define solutions to those challenges.
Education:
- Bachelor’s degree in Business, Computer Science or other quantitative field or equivalent work experience
- Masters degree or MBA preferred.
Work Experience:
- 5 to 10 years Industry experience in technical deployments and understanding technical process flows. (Required)
- 5 to 7 years’ experience in managing high functioning teams. (Required)
Knowledge, Skills, and Abilities:
- Problem Solving – creativity and the ability to reach insightful conclusions (Required)
- Communication - Ability to manage relationships, influence and communicate complicated logic, and solutions in a clear and concise manner at the executive level and provide decision support, analysis and recommendations that help to drive effective execution of business strategies. (Required)
- Strong presentation skills to large and small audiences. (Required)
- Up-to-date knowledge of strategic frameworks, industry trends, and datasets to improve company performance (Preferred)
- Medium to advanced knowledge of Scripting Tools (Python/SQL/HTML/Perl) (Preferred)
- Strong understanding of software development life cycle (SDLC) and software testing methodologies. (Required)
- Proficiency with testing tools and automation frameworks (Selenium/Junit/TestNG/Cucumber) with a strong background in UAT, QA and Unit Testing. (Required)
- Knowledge of federal & compliance regulations e.g. SOX, PCI & CPNI. (Preferred)
- Agile Methodologies Knowledge – overall execution relating to all aspects of an agile development life cycle from technical writing of strong requirements, defining the strategy, backlog, sprint planning, configuration, testing through deployment and support. (Required)
- Experience with Agile Tools (JIRA/Asana/Rally/Favro/Wrike) (Required)
- Technology experience in delivering large and complex business/technology initiatives. (Required)
- Experience with FICO decision engines – Blaze/TRIAD (Preferred)
- Exposure and experience with AI and automation (Preferred)
Minimum Requirements:
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $112,500 - $202,900
Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
