The opportunity
The position is responsible for managing the administration and monitoring of our credit risk exposure and to govern the performance of the Credit & Collections staff. This position will work closely with IT, Sales, and customers and will directly report to the Director, Accounting. This position will provide direction and leadership for approximately 15 exempt/non-exempt Credit & Collection employees. The Associate Director will manage the cash flow through diligent monitoring of customer accounts and DSO.
How you’ll spend your day
- Accountable for the administration of granting credit, determining credit levels, and monitoring credit risk exposure through an extensive periodic review process.
- Responsible for developing, monitoring, and reporting of key performance indicators that will assist with forecasting of bad debt exposure, DSO, and the annual budgeting to attain financial objectives.
- Manage the cash inflow forecasting, working with Treasury.
- Assist the Director of Accounting in implementing strategic initiatives for cost reduction, process improvement, revenue growth, strategy diversification, and resource alignment.
- Work closely with Sales and cross functional teams to support growth while mitigating risk; communication of financial concerns and/ or other operational issues is vital to ensure alignment on the approach with the customer/business.
- Monitor changes in economic, industry and customer conditions and maintain communication with various business units to evaluate potential changes to customers' credit worthiness (risk tolerance) and credit limits.
- Analyze key drivers and metrics vs. historical performance and projected goals to ensure efficiency of credit, collections, and cash application.
- Assist the Director of Accounting in implementing Accounting Policies and Standard Operating Procedures to support business needs in the billing, credit, collections and cash application areas.
- Interact with external customers, managers and business owners to resolve billing issues and customer service complaints. Some interactions may involve controversial situations i.e. held orders, customer disputes, and proper payment allocation.
- Set goals and objectives, apply clear/consistent performance standards, motivate, challenge, and develop employees, delegate effectively, provide feedback and coaching, reward contributions, manage collaboratively.
- Manage the 3rd party companies that provide outside services for the system functionalities, and upgrades/maintenance.
- Create a culture of performance excellence for the ~ 15 team members.
Your experience and qualifications
Education/Certification/Experience:
- 5-7 years progressively responsible related experience
- Bachelor’s degree required
- At least 4 years of experience at a managerial level, preferably in the pharmaceutical industry
Skills/Knowledge/Abilities:
- Good conflict resolution and negotiation skills
- Establishing and maintaining effective working relationships with others.
- Business and personal computer hardware and software applications, including Windows- based applications, and JDE, SAP and large mainframe experience.
- Communicating clearly and concisely, both orally and in writing.
- Managing and organizing multiple projects and assignments.
- Providing excellent customer service with both internal and external customers.
- Ability to negotiate difficult issues with customers and sales personnel.
- Ability to mentor and train staff.
POSITION REQUIREMENTS
- Strong understanding of Order to Cash processes and best practices.
- Planning, implementing goals, objectives and practices for effective and efficient management of allocated resources.
- Analyzing problems, projecting consequences of proposed actions, and implementing recommendations that support department goals and objectives.
Enjoy a more rewarding choice
We are strengthening and adding to our critical teams with great talent and capabilities: Teva, a global organization with a brand of evolving success. Be part of it!
We offer a competitive benefits package, including Medical, Dental, Vision, and Prescription coverage starting on the first day. We also offer Disability and Life Insurance, Paid Time Off, Paid Holidays, 6% match on the 401(k), Employee Stock Purchase Plan, and Tuition Assistance.
Teva’s Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
