Claims Adjuster (Chicago, IL)

New World Van Lines, Inc. • Chicago, IL, United States • $200k - $250k / year • 1w ago

The Claims Adjuster position is responsible for investigating, reviewing, processing and closing/settling claims.

Roles and Responsibilities

Analyze, investigate, and settle domestic customer claims, including document requests, agent/driver communication, and assignment of repair services.
Communicate with customer and business associates by telephone, email, or written correspondence.
Adhere to departmental guidelines regarding timeliness in returning calls or e-mails, productivity, and accuracy.
Negotiate fair and reasonable resolution.
Process payment to customer and vendors.
Accurately update computer system following standardized claims management guidelines.
Keep department manager and other personnel advised of difficult claim issues.
Handle/organize projects and additional tasks, as assigned by department management.
Represent and protect company in an ethical and professional manner.

Minimum Qualifications

High school diploma or equivalent.
Proficient in Microsoft Word, Office.
1 year moving & storage or 3 years insurance adjuster experience.
Proficient in customer services.
Good written and verbal communication skills.
Good reasoning and negotiation skills.
Math aptitude.

Physical Requirements

Work at a computer for extended periods of time.
Move about the office to access office machinery, cabinets, etc.
Operate a computer and other office machinery.
Communicate frequently over the phone.
Other duties as assigned by department.

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