Pierce County Library SystemPierce County Library System currently has a Business Systems Analyst position available. The Business Analyst will play a critical role in designing and conducting specialized, interdisciplinary programs and projects, while providing guidance to departmental and library leadership. You'll have the opportunity to research, analyze, evaluate, document and make recommendations on complex problems that cross library branch and departmental lines. This role is responsible for engaging with various business groups within the library system and managing, coordinating, and facilitating requirements gathering in support of information technology projects. Business Analysis expertise includes leading the following activities: facilitation, research analysis, usability testing, business process improvement/lean facilitation, organizational change management, implementation and user acceptance coordination and post implementation support. The use of project management methodology and tools are essential while working with business stakeholders, users, and the information technology teams. The Business Analyst facilitates, creates, and maintains documentation supporting existing and new projects and software applications. Effective stakeholder engagement is essential when communicating project details, risks, and opportunities. Your work will directly impact the success of our programs and long-range planning activities, and you'll work closely with Pierce County library Information Technology team members, business users, and managers to develop effective cost, quality, and satisfaction outcomes.
Hiring Range: $34.57 – $40.08 per hour;
Pay Grade Range: $34.57 – $47.85 per hour
CompensationPierce County Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay is established typically within the hiring range below based upon the experience of the individual hired into the role. Our compensation package also includes annual increases for each additional year of experience and tenure in the role, up to the maximum (current year maximum outlined in pay grade range above). Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below.
FLSA Status: Hourly, Non-exempt
Position Status: Regular
Hours Per Week: 40
Schedule: Monday-Friday 8:00am - 5:00pm
Union Status: Represented
Candidate Submission TimelinesTo be considered for this position please submit your resume and up to 4 additional attachments to display your knowledge, skills and abilities for consideration for this position no later than 5:00 p.m. on closing date below.
Submissions after the Closure Date below will not be considered:- External/Non-Transfer Closure date: Thursday, December 14, 2023 at 5:00pm
Veteran Status: Applicants wishing to claim Veterans Preference should select the percentage that they qualify for, 5% or 10% during the application. More information about veteran’s preference can be found here. If you need more information please contact us at: HR@pcls.us
Position SummaryIdentify, plan, coordinate and implement all necessary Business Analysis Services for broad program areas and complex business processes. Collaborates with customers, end-users and technology staff in delivery of applications and services.
Essential FunctionsClass specifications are intended to provide a descriptive list of the range of duties performed by employee in the class. Specifications are not intended to reflect all duties performed within the job.
- Ensures and facilitates the delivery of high-quality, customer-focused services.
- Liaison between PCLS departments and technical teams in eliciting, translating, documenting and managing business and technical requirements.
- Facilitates, creates and maintains documentation that supports the Business Analysis Services activities such as context diagrams, value stream maps, business process flows, solution requirements specifications, use cases, user stories, prototypes, recommendation document, charter development, data source to target map, design documentation, user acceptance criteria, user acceptance test plan, and vendor demonstration scenarios.
- Makes recommendations to upper level management and stakeholders about how to best solve their business need/issue/opportunity to include options, risks and impact to the systems and business processes.
- Assists business partners in identifying the need for new policies and procedures to support their new business needs and technology solutions.
- Participates in technology solution procurements including enterprise-level. Lead business analysis activities and collaborate with the contracts lead and business partners throughout the process. Participate in vendor proposal reviews and evaluations, and vendor demonstrations. Partner with and support business, technical team, and successful vendor through the configuration and implementation of selected solutions.
- Ensures Systems Analysts are included in project activities and understand new business & system processes. Partner with them as they document test cases and test scripts. Review their test plans and ensure seamless experience for technology teams and customers during testing phase. Assist with testing when needed.
- Plans and coordinates information technology projects; serves as Project Manager or Team Lead and directs the work of project team members.
- Coordinates/leads User Acceptance Testing (UAT). Review and/or develop UAT test plans and scripts, and/or perform UAT.
- Leads organization change management activities to ensure end-users are aware of and prepared to receive the new technology. Partner with customers and the Systems Analysts team to assess and plan customer readiness needs. Coordinate with Customer Experience Team and Staff Experience Trainer in assessing, developing and implementing end-user education training plan, user manuals, and other user support documentation.
- Coordinates applications/system training activities.
- Prepares for project transition to Maintenance & Operations mode by participating in developing the transition from project to operations plan. Coordinate with System Operations, Network Operations, Desktop Support, Applications Team and IT Help Desk to ensure they have what they need (documentation, training, m/o plan) to support the technology solution.
- Participates on IT department initiatives either as a lead, contributor, reviewer and/or approver.
Additional Duties And ResponsibilitiesDuties are considered non-essential and include the following:
Supervisory Responsibilities: Reports to a manager in the IT Department; no supervisory responsibility is exercised.
Core Skills & Qualities / Leadership CompetenciesEmployees are expected to demonstrate the following qualities at all times:
- Customer Focus
- Teamwork
- Communications
- Leadership
- Problem Solving
- Change and Learning
- Positive Attitude
- Professional Integrity
- Diversity
Required Knowledge, Skills, And AbilitiesThe employee is expected to perform or possess the following:
Minimum Requirements Including Education, License Or Certifications- Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or related field, and
- Four years of IT experience consulting, analyzing, designing, programming and /or maintaining computer software applications. At least two years of direct experience in performing business analysis functions; OR
- Any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.
- Must pass criminal background screening prior to hire.
- The ability to work evenings and weekends on a rotating schedule and to adapt to schedule changes on short notice.
- Business analysis principles, practices, and methods.
- Information technology/web operations, programs, and services.
- Current trends and developments in the field of user experience and customer service.
- Project management principles, practices, and methods.
- Understand system interfaces, application architecture, data integration, networks, operating system, COTS (Commercial Off the Shelf), SaaS (Software as a Service), system inputs and outputs as well as technology structures including network and database.
- Understand the complexities of the applications, their dependencies and interactions.
- Expert collaboration skills.
- Communicating in a clear, concise and effective manner, verbal and written.
- Facilitating the delivery of high quality, customer focused services to customers.
- Critical thinking and problem solving in meeting the needs of the customer.
- Researching, analyzing, and determining appropriate options and implementing solutions.
Technology Requirements:- Ability to effectively navigate basic electronic record creation and storage (e.g. timecard/HRIS, performance review, network drive storage)
- Use of basic office equipment (e.g. PC, printer, phone, fax, mouse, security alarm)
- Basic keyboard and alpha/numeric data entry skills
- Basic PC navigation skills in a windows based environment; ability to connect and print
- Ability to navigate, search and use basic web functions and applications
- Intermediate MS Office Suite skills (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities
- Integrated Library System, Inventory or Data Management system experience (for Librarians only)
- Presentation Software
- Search & Retrieval system experience or ability to work with Bibliographic data to satisfactorily complete job responsibilities
Desired:- MOS Certification or equivalent in MS Office Suite
- Integrated Library System, Inventory or Data Management system —Polaris (for Librarians only)
- Overdrive or ebook (Librarians only)
Physical And Environmental ConditionsWork is conducted in a normal office setting that provides comfortable lighting, temperature and air conditions. Occasional light lifting, such as three to four reams of paper, four or five books, or other library materials up to 35 pounds may be required. Subject to sitting and standing for extended periods of time, walking, bending, reaching, and lifting objects weighing up to 30-35 pounds. May lift or push up to 50 pounds as needed with assistance.
Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and observance of fire regulations.
Work may be performed in a library environment and involve regular contact with the public, and/or require push/pull loaded carts.
Benefits- Sick Leave
- Medical, Dental, and Basic Life Insurance
- Vacation
- State Retirement System
- Employee Assistance Program
- Employees have an opportunity to participate in the Tax Sheltered Annuity Program and the Deferred Compensation Program.
- Additional life insurance for the employee and family is available through payroll deduction.
- Long-Term Disability
